Note: The job is a remote job and is open to candidates in USA. Docusign provides intelligent agreement management solutions that help organizations create, commit to, and manage agreements. The Lead Site Reliability Engineer will serve as an incident management subject matter expert, lead critical incident response, analyze incident data, and improve service availability, reliability, and scalability through operational discipline, engineering principles, and automation.
Responsibilities
- Serve as a subject matter expert for Docusign's incident management
- Participate in a rotational shift 24x7x365
- Monitor and evaluate high-level incident-based data for anomalies and correlations to provide valuable insights into trends, and propose solutions for areas requiring improvements
Skills
- * 12+ years of experience in Incident Management or Site Reliability Engineering, including leadership of major incidents and high-severity situations
- * Experience with Incident Management tools and have strong programming skills
- * Experience in troubleshooting techniques and problem-solving in a 24x7x365 environment
- Applicants must already be authorized to work in the United States on a full-time, permanent basis without the need for current or future sponsorship
- * Excellent oral and written communication skills, including the ability to build and present effective business presentations
- * Advanced problem identification, judgment, resolution, and decision-making skills
- * Ability to work well interpersonally across various levels and disciplines, as well as influence and manage without direct authority
Benefits
- Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time.
- Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
- This role is eligible to receive Restricted Stock Units (RSUs).
- Paid Time Off: earned time off, as well as paid company holidays based on region
- Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
- Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
- Retirement Plans: select retirement and pension programs with potential for employer contributions
- Learning and Development: options for coaching, online courses and education reimbursements
- Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events
Company Overview