Note: The job is a remote job and is open to candidates in USA. RapidScale delivers secure managed and advisory services across private, public, and hybrid clouds. The Professional Services team is seeking a Lead Program Manager to lead complex cloud, infrastructure, cybersecurity, and business transformation programs, while managing customer relationships, cross-functional delivery, governance, financial performance, and business outcomes.
Responsibilities
- Lead large-scale, complex cloud, infrastructure, cybersecurity, and business transformation programs for RapidScale's strategic and enterprise customers
- Serve as the primary engagement leader, partnering with executive stakeholders to define business outcomes, align priorities, and ensure successful delivery of transformational initiatives
- Independently plan, execute, and govern multiple concurrent projects and programs, ensuring alignment to customer objectives, contractual commitments, scope, financial targets, and delivery milestones
- Build and maintain trusted advisor relationships with customer executives, sponsors, and key stakeholders by providing strategic guidance, proactive communication, and consultative leadership throughout the engagement lifecycle
- Lead cross-functional teams across Professional Services, Engineering, Product, Support, Sales, Customer Success, and partner organizations to deliver integrated cloud and managed services solutions
- Facilitate executive steering committees, governance reviews, and program status meetings, translating complex technical, operational, and financial information into clear business recommendations and actionable decisions
- Own engagement governance, including management of risks, issues, assumptions, dependencies, changes, escalations, scope management and stakeholder communications
- Drive delivery excellence through disciplined program controls, resource planning, forecasting, budget management, milestone tracking, and performance measurement
- Own the financial performance of assigned engagements, including revenue realization, profitability, forecast accuracy, scope management, and overall program health
- Apply business and financial acumen to delivery decisions by evaluating tradeoffs, identifying risks and opportunities, and helping customers align investments to desired business outcomes and return on investment
- Monitor customer satisfaction and engagement health, proactively identifying concerns, leading corrective actions, and driving successful business outcomes that strengthen long-term customer relationships
- Collaborate with leadership to optimize resource allocation across projects and programs, balancing customer commitments, organizational priorities, technical capabilities, and delivery capacity
- Identify opportunities for process improvement, operational efficiency, and service innovation both within customer environments and across RapidScale delivery practices
- Contribute to the evolution of RapidScale's Project and Program Management methodology by establishing best practices, improving governance standards, mentoring team members, and driving continuous improvement initiatives
- Support onboarding and development of new team members through knowledge sharing, coaching, and mentorship
- Escalate issues, risks, scope variances and any identified challenges that require leadership attention
Skills
- **This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.**
- * Bachelor's degree in a relevant field (or equivalent experience) and 6 years' experience leading complex technology programs, consulting engagements, or business transformation initiatives within cloud, managed services, professional services, or enterprise technology environments
- * The right candidate could also have a different combination, such as a master's degree and 4 years' experience; a Ph.D. and 1 year of experience; or 10 years' experience in a related field
- * Experience leading large-scale cloud, infrastructure, migration, modernization, or enterprise technology transformation initiatives
- * Strong commercial focus with demonstrated ability to balance customer outcomes, delivery excellence, financial performance, and business objectives for both our clients and RapidScale
- * Demonstrated success managing program financials, including budgeting, forecasting, profitability, scope management, and engagement health
- * Strong business acumen with the ability to apply ROI and cost-benefit analysis to prioritization, investment decisions, and delivery strategy
- * Experience managing executive-level customer relationships and facilitating governance with senior business and technology stakeholders
- * Executive presence with exceptional written, verbal, and presentation skills, including the ability to communicate effectively with customer executives and internal leadership teams
- * Proven ability to lead and influence cross-functional teams without direct authority across technical, operational, and business functions
- * Demonstrated success shaping standards, improving operating models, implementing governance frameworks, and driving process improvement initiatives
- * Experience leading cross-functional teams delivering technical solutions, professional consulting services, or managed services, preferably within enterprise customer environments
- * Knowledge of enterprise IT infrastructure, cloud technologies, software development and delivery methodologies, cybersecurity, professional services, and/or managed services environments
- * Strong analytical, problem-solving, and decision-making capabilities with the ability to navigate ambiguity and competing priorities
- * PMP, PgMP, PMI-ACP, Agile, Lean, CAPM, Prosci,or similar project, program, or change management certifications, or Cloud Specific technology certifications
- * Experience within managed services, cloud consulting, professional services, or enterprise technology organizations
- * Familiarity with AWS, Microsoft Azure, Google Cloud Platform, VMware, cybersecurity, or infrastructure modernization initiatives
Benefits
- Comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
- Opportunities for employment and advancement to all team members.
Company Overview