Note: The job is a remote job and is open to candidates in USA. Thomson Reuters is a global company that informs the way forward by providing trusted content and technology for professionals across various sectors. They are seeking a Lead Data Scientist to design and maintain predictive models that support customer growth and adoption of AI-enabled legal solutions, collaborating closely with marketing and customer success teams.
Responsibilities
- Design, build, and maintain predictive models that support customer expansion, including propensity-to-upgrade and engagement scoring models
- Use behavioral, usage, firmographic, and lifecycle data to identify signals that indicate readiness for AI adoption and expansion
- Partner with Lifecycle Marketing to translate model outputs into actionable segments and testable hypotheses across the customer lifecycle
- Collaborate closely with Marketing Operations to operationalize models within the Customer Data Platform (Treasure Data) for activation and measurement
- Develop features and datasets using product usage data, campaign engagement, learning activity, and customer attributes
- Validate, monitor, and continuously improve model performance, ensuring accuracy, explainability, and alignment to business outcomes
- Support experimentation by defining success metrics, analyzing lift, and interpreting results to inform optimization decisions
- Document modeling approaches, assumptions, and outputs to enable transparency, reuse, and cross-functional understanding
- Work cross-functionally with Data Engineering, Product, Customer Success, and Commercial teams to ensure data quality and aligned outcomes
Skills
- 5+ years of experience in data science, analytics, or applied machine learning in a B2B SaaS or subscription-based environment
- Experience building predictive or classification models that influence customer growth, retention, or expansion decisions
- Strong proficiency in Python or similar data science tools, including feature engineering and model evaluation
- Demonstrated experience working with large, complex datasets such as product usage, behavioral logs, or campaign data
- Experience partnering with Marketing, Growth, or Customer Success teams to translate insights into action
- Familiarity with deploying or activating models within analytics platforms or CDPs; experience with Treasure Data or similar platforms is a plus
- Strong understanding of experimentation, model validation, and measuring impact using both statistical and business metrics
- Ability to clearly communicate technical concepts and insights to non-technical stakeholders
- Curiosity and ownership mindset, with a strong bias toward building models that are used and deliver measurable outcomes
Benefits
- Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
- Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
- Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
- Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
- Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
- Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
- In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match.
- Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave.
- Optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan.
- This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance.
Company Overview
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