Note: The job is a remote job and is open to candidates in USA. Upwork is seeking a hands-on UX Designer to improve messaging experiences across mobile applications and desktop web products. The role involves designing AI-powered messaging features and enhancing communication patterns to improve user engagement and responsiveness.
Responsibilities
- Design end-to-end product experiences across mobile applications and desktop web
- Create wireframes, user journeys, interactive prototypes, and high-fidelity mockups
- Design user experiences for AI-powered messaging features
- Improve communication responsiveness through reply prompts, expectation setting, status transparency, and re-engagement patterns
- Simplify complex workflows and data-heavy experiences involving search, filtering, data export, or similar functionality
- Apply established design-system components, patterns, and visual standards
- Collaborate with Product Management, Engineering, UX Research, and Legal partners
- Incorporate qualitative research findings and user feedback into design iterations
- Support design validation through qualitative research and A/B testing
- Prepare clear design specifications and handoff materials for engineering teams
- Work independently, manage assigned design work, and ramp quickly with minimal oversight
Skills
- 3+ years of professional product UX design experience
- Portfolio demonstrating end-to-end product UX work
- Strong interaction design, visual design, prototyping, and user-journey design skills
- Experience designing complex workflows or data-heavy enterprise product experiences
- Experience with search, filtering, data export, or comparable complex interaction patterns
- Ability to work independently and operate effectively with minimal oversight
- Experience collaborating with Product, Engineering, Research, and Legal stakeholders
- Experience incorporating UX research findings and user feedback into product designs
- Strong written and verbal communication skills
- Recent hands-on individual contributor experience
- Strong, current Figma proficiency
- Experience creating interactive prototypes
- Experience with design-to-engineering handoff workflows
- Experience working within an established design system
- Experience designing messaging, inbox, communications, or notification products
- Accessibility expertise, including familiarity with WCAG and assistive technologies
- Experience designing international or localized products
- Experience designing products for the Japanese market
- Mobile-first product design experience
- Experience supporting A/B testing or experimentation programs
- Prior contractor or embedded-team experience within a large product organization
- Experience designing AI-enabled product features
Company Overview