Note: The job is a remote job and is open to candidates in USA. Honeywell Technologies provides automation, software, and technology solutions that help organizations address complex challenges. The Lead Customer Success Representative manages customer accounts across the lifecycle, driving adoption, satisfaction, retention, renewals, and expansion through proactive engagement, customer advocacy, and disciplined execution of Customer Success practices.
Responsibilities
- Manage day-to-day Customer Success activities for assigned customer accounts
- Execute onboarding, adoption, and lifecycle engagement plans aligned with Customer Success standards
- Serve as the primary point of contact for customer relationship management
- Support preparation and delivery of Business Reviews and status updates
- Monitor customer health, usage, and engagement indicators
- Identify early signs of risk and take proactive action to support retention
- Drive product adoption by sharing best practices and relevant use-case guidance
- Support renewal readiness through consistent value delivery and customer engagement
- Represent customer needs internally and coordinate with Support, Services, and Sales teams
- Support renewal and expansion motions by identifying customer needs and opportunities
- Ensure effective handoffs and follow-ups across the customer lifecycle
- Provide guidance and day-to-day support to Customer Success Representatives or newer team members
- Share best practices and contribute to team knowledge and execution consistency
- Act as a role model for Customer Success execution discipline and customer engagement quality
- Maintain accurate customer records, activity tracking, and health status in CRM and Customer Success systems
- Adhere to defined Customer Success processes, playbooks, and reporting requirements
Skills
- * 4+ years of experience in Customer Success, Customer Support, Services, or Account Management roles
- * Strong customer communication and relationship-management skills
- * Ability to manage multiple customer engagements independently
- * Bachelor's degree or equivalent experience
- * Experience with recurring-revenue, subscription, or services-based business models
- * Familiarity with Customer Success tools, CRM systems, and customer health concepts
- * Experience supporting renewals or expansion activities
Benefits
- Employer subsidized Medical, Dental, Vision, and Life Insurance
- Short-Term and Long-Term Disability
- 401(k) match
- Flexible Spending Accounts
- Health Savings Accounts
- EAP
- Educational Assistance
- Parental Leave
- Paid Time Off (for vacation, personal business, sick time, and parental leave)
- 12 Paid Holidays
- This position is incentive plan eligible.
Company Overview
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