Note: The job is a remote job and is open to candidates in USA. Freehand is an AI company building agents that replace the human decision-making and coordination layer above enterprise software for complex operational work. The Lead - Customer Growth will own executive relationships and account strategy for flagship enterprise customers, drive land-to-expand opportunities and renewal revenue, translate agent performance into ROI narratives, influence product direction, and build a repeatable customer growth playbook.
Responsibilities
- Executive relationship & account strategy. Be the single-threaded owner of the post-go-live relationship for a portfolio of flagship F100 accounts (in the vein of Apple, Meta, J&J, Pfizer, P&G) — accountable for the outcomes they see
- Land-to-expand strategy. Go beyond the category a customer bought us for (typically logistics AP) to map the full breadth of spend they're carrying — direct materials, warehousing & 3PL, services, MRO, trade & compliance — and build the case, with data, for where Freehand should expand next
- Value realization & ROI storytelling. Translate agent performance — credits secured, cycle times cut, exceptions resolved autonomously — into a business narrative that resonates with CFOs, CPOs, and supply chain executives. Own renewal and expansion revenue for your accounts
- Cross-functional influence. Sit close enough to product and engineering to shape what gets built next, and bring real customer signal back into the roadmap
- Building the playbook. Because this remit doesn't fully exist yet, you'll spend real time defining it — what to measure, how to sequence expansion conversations, what "great" looks like 90 days after go-live versus 12 months in — and turning that into a repeatable model other future hires can run
Skills
- First-principles problem solver. You've operated where the system doesn't exist yet — where you have to build the plane while flying it, and you're still accountable for the outcome. Consulting, banking, or operating roles inside ambiguous, high-stakes engagements are common paths here
- Domain fluency. You've spent meaningful time in supply chain, logistics, procurement, or a comparably complex operating environment, and you can hold your own in a room with a customer's VP of Supply Chain or CFO
- Energized by hard problems, with people. You do your best work pulling a room of smart, differently-skilled people toward a shared answer — you'd rather be one of several people solving something hard together than the sole owner of something easy
- Honest about the edges of your own knowledge. You can say 'I don't know, here's what I need from you to figure it out' to a client and mean it — and you're just as comfortable saying it internally
- Builder, not just a manager. This is a senior, largely individual-contributor build role — in the mold of the director-level operators Freehand hires across every function — not a large-team management job. You'll be measured on outcomes you personally drive, not headcount you manage
Benefits
- Work Anywhere across the globe (remote & travel-first)
- Monthly home-internet costs covered
- A fully-paid trip every quarter to one of the Office Hubs to meet and interact with cross-functional teams
- Take what you need Vacation Policy
- Full health coverage with multiple gold-standard carriers across medical, dental & vision
- Life Insurance and Disability benefits
- HSA/FSA Access
- 401(k) with a 4% Employer Match
- Fully-paid Parental Leave
Company Overview