Note: The job is a remote job and is open to candidates in USA. Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and governments. The Remote Technical Customer Service Specialist serves as the first point of contact for client customers, answering account questions and resolving issues related to SSL, servers, and relational databases while providing exceptional customer service. The role also involves call center activities, customer communication, account updates, and technical assistance.
Responsibilities
- Identifying customer needs, answering questions, or resolving problems related to SSL, servers and/or relational data bases
- Performing routine call center activities concerning business products and services
- Using the tools provided to guide you through customer conversations
- Providing customers with important information while communicating in a warm empathetic manner
- Gathering information to keep customer profiles and accounts up to date
- Using your computer knowledge to give exceptional customer service
Skills
- Have a high school diploma or equivalent
- Be able to successfully pass a criminal background check
- Have legal authorization to work permanently in the United States without requiring a visa transfer or visa sponsorship
- Have at least 6 months of customer service work experience
- Typing Speed of 30WPM or higher
- Have knowledge of desktop and portable devices
- Have knowledge of relational databases, SSL and/or Servers
- Have wired internet service (No Wi-fi or Satellite); Internet speed test will confirm that speeds meet the requirements of Download speed 10mbps or higher, Upload speed of 3mbps or higher and ping results lower than 175ms
- Secured workspace that has a door that separates you from the rest of your home
Benefits
- Paid training program
- Career growth opportunities
- Full benefit options
- Great work environment
- Weekends and holidays normally off
- Bonus or incentive eligibility based on business need
- Health insurance coverage
- Voluntary dental and vision programs
- Life and disability insurance
- Retirement savings plan
- Paid holidays
- Paid time off (PTO) or vacation and/or sick time
Company Overview