Note: The job is a remote job and is open to candidates in USA. Crossing Hurdles is seeking a Customer Support Specialist to demonstrate common customer service and support workflows using ServiceNow. The contractor will record and narrate screen-based task walkthroughs, explain system choices, and submit the recordings for evaluation.
Responsibilities
- Record an asynchronous video of your screen while navigating a common support task
- Walk through specific workflows step by step
- Narrate thought processes and explain system choices
- Upload the finalized screen recording for evaluation
- Apply using the Easy Apply button and submit your application
- Applications will be reviewed based on the role requirements
- Eligible candidates will receive a message in their LinkedIn inbox with instructions to continue the application process
- Follow the instructions in the message to complete the remaining application steps
Skills
- Active customer service, support, or IT help desk professional
- Hands-on experience using ServiceNow in a professional setting
- Familiarity with standard ticketing and resolution workflows
- Access to a computer capable of capturing screen and audio recordings
Company Overview