Note: The job is a remote job and is open to candidates in USA. McGraw Hill LLC develops digital learning experiences for learners and educators. The Content Licensing Supplier Strategy Operations Lead maximizes the performance and scalability of external supplier partnerships and serves as the subject matter expert for Content Licensing supplier operations and Permission System workflows. The role leads process improvements and cross-functional initiatives to improve quality, efficiency, compliance, and user experience.
Responsibilities
- Develop and execute supplier partnership strategies aligned with Content Licensing goals and business priorities
- Serve as the primary relationship owner for Content Licensing external supplier operational performance, quality, and continuous improvement. Establish and govern operational standards for Content Licensing work by suppliers. Work with Content Services to establish and monitor supplier performance measures, scorecards, operational reviews, and governance processes
- Assess supplier readiness and performance trends. Design, implement, and continuously improve onboarding, training, and opportunities to improve supplier capability, scalability, efficiency, quality, and innovation
- Coach supplier teams on evolving business requirements, licensing and compliance expectations, quality standards, best practices and operational processes
- Own and maintain externally facing workflow documentation, operational playbooks, standard operating procedures, process maps, job aids, and supplier expectations. Ensure documentation remains current, scalable, consistent, and aligned with business requirements
- Serve as the Content Licensing subject matter expert for Permission System functionality, workflows, integrations, and operational use. Act as lead advisor to product, engineering, technology support, and operations teams regarding Permission System functionality, user needs, enhancement requests, and workflow improvements
- Recommend and support implementation of solutions that improve productivity, quality, reporting, scalability, operational effectiveness, and compliance risk reduction
- Champion adoption of new tools, processes, and ways of working across suppliers and internal stakeholder groups
- Lead complex cross-functional initiatives affecting supplier operations, governance, technology, and business processes
- Provide thought leadership and consultation to Content Licensing leaders and business stakeholders
- Identify strategic opportunities to expand supplier capacity and scalability. Partner with leadership on future-state operating model design. Anticipate future business needs and recommend strategic improvements involving supplier engagement
Skills
- Authorized to work for any employer within the United States
- Bachelor's degree in related field or equivalent experience
- 8+ years of progressively responsible experience in content licensing, supplier/vendor management, business process management, project management, or a related discipline
- Demonstrated experience leading complex operational initiatives and delivering measurable business improvements
- Experience developing operational standards, training programs, process documentation, and performance measures
- Strong analytical, problem-solving, decision-making, written communication, presentation, and stakeholder-management skills
- Proven ability to influence decisions and outcomes across teams without direct authority
- Advanced knowledge of content licensing, rights management, publishing operations, or compliance-related workflows
- Experience managing external supplier relationships in a large-scale operational environment
- Experience partnering with product, engineering, or technology teams on system enhancements and workflow improvements
- Experience evaluating or implementing automation, artificial intelligence, or digital transformation solutions
Benefits
- Remote position open to applicants authorized to work for any employer within the United States.
- An annual bonus plan may be provided as part of the compensation package.
- A full range of medical and/or other benefits, depending on the position offered.
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