Note: The job is a remote job and is open to candidates in USA. TridentCare is a healthcare-focused organization seeking a Lead Business Analyst to support business operations and technology initiatives. The role partners with stakeholders and cross-functional teams to gather requirements, improve order-to-cash workflows, support system enhancements and testing, analyze data, and develop process and training documentation.
Responsibilities
- Serves as a liaison between development teams and the internal/external customer or end user
- Follows an established requirements gathering process to identify requirements
- Communicates requirements to the development teams through the use of specifications, statements of work, project plans, or other forms of documentation
- Coordinates with developers, quality assurance teams, and users to test processes and ensure functionality and user acceptance
- May develop user documentation or training materials
- Create BRD, FRD and other business analysis documents
- Translate business needs into functional specifications for system enhancements or workflow changes
- Document current-state and future-state process maps, data flows, and system interactions
- Develop and maintain documentation for business processes, system configurations, and training materials
- Troubleshoot user issues and escalate as needed to senior analysts or development teams
- Assist with project planning, execution, and closure of organizational initiatives
- Collaborate with cross-functional teams to ensure alignment and effective implementation of processes
- Conduct data analysis to identify trends, patterns, and areas for improvement in performance
- Ensure compliance with relevant regulations and industry standards for processes, especially within the healthcare industry
- Provide hands-on support for business systems, with a focus on order processing and customer fulfillment
- Assist in configuration updates and related operational tasks
- Analyze current workflows and suggest opportunities to improve accuracy, speed, and customer experience
- Support business teams during system testing and validation phases
- Assist with building and maintaining operational reports and dashboards
- Analyze transactional data to identify trends or gaps impacting O2C performance
- Participate in system enhancements, including requirement validation, UAT support, and go-live monitoring
- Work with third-party vendors and internal developers to support integrations with other systems
- Create user guides, process documentation, and training materials
- Help train end users with new functionality or system updates
Skills
- Strong understanding of Order-to-Cash processes, including order management, billing, collections, and revenue recognition
- Familiarity with HealthCare applications, SQL, and project management methodologies
- Excellent communication skills; able to work with both technical teams and business users
- Detail-oriented with solid organizational skills and the ability to manage multiple priorities
- Ability to analyze complex problems, identify root causes, and develop effective solutions
- Strong analytical and problem-solving skills to identify areas for improvement and implement changes
- Ability to work independently while collaborating in a team environment
- 10-15 + years of experience as a business analyst, preferably in healthcare or related industry
- 10 years of experience in OTC process and applications in healthcare
- Bachelor's degree in Business, Information Systems MIS, or related field
- Experience working in Agile project management methodologies
- Experience working in ServiceNow Agile, Jira, Excel
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