Note: The job is a remote job and is open to candidates in USA. College Board is a self-sustaining nonprofit focused on expanding educational and career opportunities. The Lead Analyst, Reporting and Insights will build scalable Tableau dashboards and reporting tools, analyze operational data, and translate findings into actionable insights for executive decision-making. The role will also identify performance trends and risks, prepare Business Review insights, and partner cross-functionally to improve customer engagement and operational outcomes.
Responsibilities
- Build efficient, scalable reporting tools and systems that significantly reduce manual reporting efforts
- Standardize key metrics so leaders operate from a shared understanding of performance and success
- Design dashboards and reporting that provide real-time clarity into performance across programs, channels, and teams
- Ensure reporting tools (e.g., Tableau, Salesforce, AWS, vendor platforms) are used consistently to enable faster, better decision-making
- Using Tableau, Salesforce, AWS, vendor platforms, and other necessary tools, translate complex operational datasets into dashboards and visualizations with clear, actionable insights that drive measurable improvements in customer experience, efficiency, and team performance
- Identify and correct data quality/structural issues in large, real-world operational datasets before analysis begins
- Identify root causes of performance gaps (e.g., call drivers, volume spikes, resolution inefficiencies) and recommend specific actions to address them
- Serve as the go-to resource for translating data into business-relevant insights and recommendations, fielding requests from across the team and via intake
- Proactively identify opportunities to use data to improve performance and influence priorities
- Shift reporting from retrospective summaries to forward-looking insights that influence decisions and outcomes
- Create and prepare the insight layer for Business Reviews with senior leadership, ensuring they focus on what matters most, highlight risks and tradeoffs, and drive clear decisions and follow-up actions
- Comfortable surfacing risks or concerns with senior leaders, and setting clear expectations on scope and timeline when priorities conflict
- Through strong reports and visualizations, equip leaders to quickly understand performance, what is driving it, and what actions will have the greatest impact
- Proactively surface trends and emerging risks before they impact performance
- Partner cross-functionally with Technology, Operations, and Program teams to improve data quality and accessibility, and identify new opportunities to use data to drive performance
Skills
- A bachelor's degree and 3+ years' experience with tools such as Tableau, AWS, Python, SQL, and Salesforce
- Strong working knowledge of Tableau (dashboard design, calculated fields, visualizations) combined with the technical ability to connect to and integrate backend data sources (SQL databases, APIs, data warehouses, etc.) for reporting and analytics
- Advanced skills in Excel (e.g., complex formulas, pivot tables, etc.) and strong data visualization capabilities
- Commitment to continuous improvement and learning, remaining current on reporting and analysis tools and systems
- Proven ability to work with large datasets and translate them into actionable insights
- Strong consultative, analytical, planning, and organizational skills
- A hands-on, execution-oriented mindset with a bias toward impact
- Strong prioritization skills, with an ability to rearrange and organize workflows for emerging requests
- An ease working in undefined situations and evidence of creating clarity and path forward
- An authentic commitment to College Board's mission for expanding career opportunities for young people
- The ability to travel 4-6 times a year to College Board offices or on behalf of College Board business
- A passion for expanding educational and career opportunities and mission-driven work
- Curiosity and enthusiasm for emerging technologies, with a willingness to experiment with and adopt new AI-driven solutions and comfort with learning and applying new digital tools independently and proactively
- Clear and concise communication skills, written and verbal
- A learner's mindset and a commitment to growth: welcoming diverse perspectives, giving and receiving timely, respectful feedback, and continuously improving through iterative learning and user input
- A drive for impact and excellence: solving complex problems, making data-informed decisions, prioritizing what matters most, and continuously improving through learning, user input, and external benchmarking
- A collaborative and empathetic approach: working across differences, fostering trust, and contributing to a culture of shared success
- Authorization to work in the United States
- Relevant Tableau, Data Analyst and Salesforce Certifications (preferred)
- Experience working in or with call center operations (preferred)
Benefits
- This is a remote role. Candidates who live near CB offices have the option of being fully remote or hybrid (Tuesday and Wednesday in office).
Company Overview