Note: The job is a remote job and is open to candidates in USA. Algolia is a pioneer and market leader in AI Search, empowering businesses to deliver fast, predictive search and browse experiences at internet scale. The L&D Program Manager will lead employee listening, onboarding, engagement, and employee experience process improvements, partnering across People, Talent Acquisition, IT, Workplace, Learning & Development, and business teams to design scalable, data-informed programs.
Responsibilities
- Own the execution and evolution of Algolia’s employee listening strategy, including engagement, pulse, onboarding, exit, and other lifecycle surveys
- Turn employee feedback into meaningful insights by identifying trends, themes, risks, and opportunities
- Combine quantitative data with qualitative feedback to understand what is happening and why
- Develop clear narratives and recommendations that help leaders move from data to action
- Partner with leaders and People Business Partners to understand what sits behind the data and determine where deeper discovery may be needed
- Create reporting, communications, action-planning resources, and follow-up mechanisms that make employee feedback useful—not simply informational
- Establish thoughtful processes that create a consistent and scalable approach to employee listening
- Evaluate the effectiveness of listening programs and continuously improve how we collect, interpret, and act on feedback
- Own and continuously improve the end-to-end onboarding experience, from pre-boarding through the first 90 days
- Assess the new hire journey across systems, communications, learning, manager touchpoints, community, and workplace experiences to identify friction and opportunities
- Partner across Talent Acquisition, People Operations, IT, Workplace, Learning & Development, and business teams to create a coordinated experience
- Use onboarding feedback, operational metrics, stakeholder input, and employee insights to prioritize improvements
- Design experiences that help new hires build clarity, connection, confidence, and productivity more quickly
- Establish clear ownership and workflows across the many teams involved in onboarding
- Identify opportunities to simplify and automate onboarding processes without losing the human moments that matter
- Evaluate existing employee experience processes and identify opportunities to simplify, standardize, redesign, or automate them
- Conduct discovery with employees, managers, and stakeholders to understand needs, pain points, and lived experiences before designing solutions
- Build clear, scalable workflows with defined ownership, decision points, handoffs, documentation, and measures of success
- Balance employee needs, business requirements, and operational realities when designing solutions
- Translate strategy into practical execution plans while maintaining a strong focus on the employee experience
- Build feedback loops into programs so employee and stakeholder input continuously informs how experiences evolve
- Establish mechanisms for continuously evaluating whether programs and processes are delivering the intended experience
Skills
- A deeply employee-centered mindset, with strong empathy, active listening skills, and curiosity about how processes, systems, communications, and decisions are experienced by employees
- A process-oriented mindset with experience designing, improving, and operationalizing workflows and programs
- Strong program and project management skills, including the ability to define scope, prioritize work, manage timelines, dependencies, risks, and stakeholder accountability
- Strong problem-solving skills and the ability to take an ambiguous challenge, diagnose root causes, and create a structured path forward
- Strong analytical judgment, including the ability to combine quantitative data with qualitative insights to identify patterns and make recommendations
- Excellent written, verbal, and presentation skills, with the ability to turn complex information into clear insights, recommendations, and decisions
- Strong stakeholder management and facilitation skills, including the ability to build trust, navigate competing perspectives, and influence without authority
- A continuous improvement mindset and curiosity about how technology, AI, and automation can make work both more efficient and more human
- Comfort operating in environments where the answer or process may not yet exist
- Experience in creating people strategy and an eagerness to improve employee engagement, connection & belonging
- Experience with employee listening, onboarding, engagement, or lifecycle programs
- Experience leading initiatives that require coordination across multiple teams, perspectives and priorities
- Experience with Lattice, Seismic, or similar tools
- Experience supporting global or distributed organizations
- Familiarity with AI-enabled productivity tools and workflow automation
Benefits
- Flexible workplace strategy
- Many of our team members have the option to work remotely either as fully remote or hybrid-remote employees
- Autonomy to choose where they want to work and when
- Algolia’s flexible workplace model is designed to empower all Algolians to fulfill our mission to power search and discovery with ease.
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