Note: The job is a remote job and is open to candidates in USA. CARPLS is hiring a full-time Knowledge Operations Coordinator to organize, maintain, and improve legal knowledge supporting its legal-services work and the statewide Access Initiative. The role coordinates review, validation, publication, quality assurance, and ongoing maintenance of legal information with attorneys, technical staff, and partner organizations.
Responsibilities
- Coordinating the intake and review of legal-content updates, questions, corrections, and source materials
- Maintaining and improving CARPLS legal subject guides, document templates, referral resources, and related knowledge materials
- Organizing statutes, court rules, case law, agency guidance, and partner-contributed materials for attorney review
- Applying structured standards, classifications, and metadata so information can be reliably found and used
- Tracking sources, approvals, revisions, publication, and ongoing maintenance of legal knowledge
- Coordinating review processes with CARPLS attorneys, Illinois Legal Aid Online, and other Access Initiative partners
- Supporting quality-assurance and evaluation processes, including testing whether changes continue to produce expected results
- Monitoring knowledge for gaps, outdated information, inconsistencies, and errors
- Tracking progress and preparing summaries, reports, and documentation for CARPLS leadership and the Access Initiative
- Helping translate requirements and findings among attorneys, knowledge professionals, operational staff, and technical teams
Skills
- Candidates must have a bachelor's degree or an equivalent combination of education and experience and at least three years of relevant experience in one or more of the following areas: legal services or legal aid, paralegal work, legal publishing or editing, knowledge management, library or information science, taxonomy, data annotation or evaluation, content operations, or a related field
- Strong organizational and project-management skills, including experience coordinating multi-step work involving multiple people, priorities, and deadlines
- Strong written communication skills and the ability to translate complex information into clear, structured material for different audiences
- Close attention to detail and a habit of checking that changes have been implemented correctly
- Comfort working with structured information, spreadsheets, data files, classifications, and written standards
- The ability to read and organize legal source material for attorney review and identify where information has changed or requires further review
- Comfort learning new technology and using generative AI tools effectively and responsibly
- Good judgment about when to act independently and when an issue should be escalated for legal, technical, or managerial review
- The ability to work effectively with attorneys, paralegals, technical staff, and partner organizations
- A demonstrated commitment to CARPLS' mission of expanding access to justice for low- and moderate-income people
- A J.D., paralegal certificate, or degree or certificate in library science, information science, data science, or a related discipline
- Experience with legal aid, knowledge-management or content-management systems, Salesforce, document automation, taxonomy or ontology work, structured data, knowledge graphs, AI or search evaluation, quality-assurance processes, or multi-organization collaboration
Benefits
- 401K with an employer match
- Health, vision, dental and life insurance
- Pretax transit benefits
- For employees based in the Chicago area, a hybrid work environment requiring a minimum of one in-office day per week, with the option of working remotely on other days
- A fully remote arrangement may be considered on a case-by-case basis for highly qualified candidates residing outside Illinois, depending on CARPLS’ ability to employ staff in the candidate’s state and requiring periodic travel to Chicago
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