Note: The job is a remote job and is open to candidates in USA. Higher Recruitment, Inc. is presenting an opportunity with a client for a Key Account Manager role. The position drives strategic account growth and profitability through sales leadership, account strategy, customer relationship management, commercial negotiations, and cross-functional coordination. The role also oversees pricing, forecasting, contractual compliance, reporting, and customer-focused business expansion.
Responsibilities
- Own and manage a key account with full responsibility for revenue growth, profitability, and customer satisfaction
- Execute account strategies to defend existing business and expand share of wallet
- Identify and develop new business opportunities within the account
- Support and participate in negotiations for new opportunities while protecting company interests
- Deliver profitable year-over-year growth
- Manage pricing, margin performance, and overall account profitability
- Drive forecast accuracy and maintain strong pipeline management within CRM
- Lead account planning, churn management, and profitability improvement initiatives
- Ensure contractual compliance, including inventory, service, and quality KPIs
- Manage accounts receivable in partnership with the credit team
- Partner with Sales Leadership, R&D, Marketing, Field Service, and Strategic Marketing to support customer initiatives
- Coordinate validation and customer trials
- Support commercialization and onboarding of new business
- Align internal teams to deliver customer-focused solutions
- Partner with Sales Leadership, R&D, Marketing, Field Service, and Strategic Marketing to support customer initiatives
- Coordinate validation and customer trials
- Support commercialization and onboarding of new business
- Align internal teams to deliver customer-focused solutions
- Report monthly sales and marketing performance to business leadership
- Communicate progress against strategic objectives
- Maintain disciplined account planning and reporting processes
Skills
- Bachelor's degree required
- 5+ years of sales or technical experience (packaging industry preferred)
- Proven track record of driving profitable sales growth
- Experience with pricing strategy and commercial negotiations
- Strong business and financial acumen, including P&L understanding
- Ability to operate in a fast-paced, complex environment
- Strong project management and organizational skills
- Excellent communication and stakeholder management capabilities
- Willingness to travel up to 60%
- Results-oriented mindset
- Accountability and ownership
- Ability to simplify complexity
- Strong relationship builder
- Strategic thinker with tactical execution ability
- Solution-focused approach
Company Overview