Note: The job is a remote job and is open to candidates in USA. The company is a growing transportation and freight brokerage company seeking an experienced Enterprise Account Manager to manage and grow complex, high-volume freight relationships remotely. The role focuses on managing the Sysco account, developing transportation solutions, coordinating shipments and carriers, and improving revenue, profitability, and customer retention.
Responsibilities
- Manage and grow the Sysco account
- Serve as the primary point of contact for day-to-day customer transportation needs
- Manage existing freight while identifying opportunities to expand the business
- Build strong, long-term relationships with key customer contacts
- Analyze customer needs and develop transportation solutions
- Quote and negotiate freight while balancing service and profitability
- Coordinate with carriers and internal teams to ensure freight is covered and delivered
- Troubleshoot problems quickly and become the person customers rely on when something goes wrong
- Manage daily shipments with a strong focus on service, accuracy and reliability
- Develop strategies to increase revenue, gross profit and customer retention
- Collaborate with teammates on pricing, capacity and account implementation strategies
- Research and identify opportunities to expand your book of business
- Track activity, opportunities and account performance through CRM/TMS systems
Skills
- Hands-on freight brokerage/3PL account management experience with Sysco specifically
- Direct experience managing Sysco accounts is a must
- 1â3+ years of experience in logistics, freight brokerage, transportation or a related environment
- Strong understanding of freight pricing, capacity and transportation operations
- Experience managing the day-to-day needs of active shipper accounts
- Experience working with TMS and/or CRM platforms
- Ability to analyze freight activity, customer needs and business opportunities
- Strong proficiency with Microsoft Office and Google Workspace
- Have actual freight brokerage account-management experience
- Have managed Sysco for another brokerage
- Can handle high-volume freight and high-expectation customers
- Know how to build relationships while protecting profitability
- Are comfortable picking up the phone and solving problems
- Can manage multiple shipments, customers and priorities without losing the details
- Understand revenue, gross profit and customer retention
- Thrive in a fast-paced brokerage environment
- Take ownership of your accounts and your results
- Have the urgency and persistence required to keep freight moving
- Are self-motivated and productive while working remotely
- High School Diploma, GED or equivalent experience required
- Freight brokerage/3PL account management experience required
- Sysco account experience is a must
- Close vision, distance vision, peripheral vision, depth perception and ability to adjust focus, with or without corrective lenses
- Significant walking or other means of mobility
- Ability to work in a seated position for extended periods, up to 8 hours
- Ability to reach, bend, stoop, push and pull
- Frequently lift up to 35 pounds and occasionally lift/move up to 40 pounds
- Remote work environment
- Schedule may vary based on business needs and may include evenings, weekends, holidays and extended hours
- Must have a reliable workspace and the ability to work independently
- Primarily computer-based work with frequent phone, email and virtual communication
- Occasional company meetings, events or travel may be required
- Experience with VLOOKUPs, pivot tables and reporting is a plus
Benefits
- 100% Remote Opportunity
- Future career growth and leadership opportunities
Company Overview