Note: The job is a remote job and is open to candidates in USA. milc group is a dairy technology company that provides cloud-based solutions for feed management, parlor monitoring, and employee training. The Key Account Manager will manage and grow strategic dairy-industry customer relationships, align technology solutions with client goals, analyze account usage, and support product adoption, issue resolution, and long-term retention.
Responsibilities
- Overseeing key accounts, understanding client needs, and aligning milc group’s technology solutions with their operational goals
- Conducting regular account reviews, preparing business plans, and analyzing usage data to identify opportunities for improvement and expansion
- Providing responsive customer service, coordinate with internal teams to resolve issues, and support product adoption and training
- Proactive communication, accurate reporting, and ongoing relationship-building to ensure long-term customer satisfaction and retention
Skills
- Strong Account Management and Key Accounts experience, with the ability to build and maintain long-term client relationships
- Solid Analytical Skills and Business Planning capabilities to interpret data, develop account strategies, and support decision-making
- Customer Service mindset with effective communication and problem-solving skills when supporting clients and internal teams
- Experience in B2B technology solutions
- Ability to work independently in a remote setting, manage multiple priorities, and meet deadlines
- Proficiency with CRM tools and basic office software (e.g., spreadsheets, presentations, online collaboration platforms)
- Bachelor's degree in Business, Agriculture, Technology, or a related field, or equivalent practical experience
- Familiarity with agriculture or dairy operations is highly beneficial
Benefits
- Remote role
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