Note: The job is a remote job and is open to candidates in USA. Veolia in North America is an environmental services company providing water, waste, and energy management solutions to commercial, industrial, healthcare, higher education, and municipal customers. The Key Account Manager builds and manages long-term customer relationships, develops account strategies, oversees renewals and contracts, and drives profitability for the Contract Operations group. The role collaborates with sales, business development, operations, technical, marketing, and legal teams to resolve issues and develop new pricing and service opportunities.
Responsibilities
- Provide sales and account management for key accounts to meet profit and revenue targets set by the Group leader
- Develop a detailed understanding of market, competition, and industry trends, core processes and challenges
- Manage national programs and sourcing initiatives and direct renewals of key accounts
- Identify strengths and weaknesses in services, and support business development, operations and technical teams with Contract Operations to address gaps in performance
- Interface with Development & Marketing on global account activities and strategies. Provide regional account management support as assigned
- Build customer relationships at the corporate and site management level. Improve access to branches and regions for key accounts. Tailor support network to the needs of our customers. Foster and coordinate current relationships held throughout Contract Operations working with operations and technical groups, branch sales managers, sales representatives (or “account managers”), and project developers
- Develop and support key account business plans, goals and objectives with operations, branch sales managers, sales representatives, and project developers
- Coordinate negotiation of master service agreements and separate contracts, interface with legal and operations teams
- Oversee reporting of key performance indicators and review meetings with key accounts, typically on a quarterly or annual basis
- Formally and routinely communicate all necessary information on respective key accounts to operations and technical groups of Contract Operations branch sales managers, sales representatives, and project developers
- Resolve customer issues that are elevated from operations, branch sales managers, and sales representatives. Provide timely, accurate, and professional resolution of such matters
- Develop new pricing and service strategies that leverage the competitive alternative and increase profitability. Identify new service projects and support the sale of projects working with project developers within business development
- Other duties as assigned
Skills
- Undergraduate degree
- Eight or more years of progressive Account Management/Sales experience
- Computer proficient
- Strong team player
- Excellent interpersonal and communication skills
- Time management: the ability to organize and manage multiple deadlines
- Strong customer service orientation
- Ability to effectively present information
- Ability to negotiate effectively
- Advanced degree is a plus
- Continuing education in relevant topics is a plus
Benefits
- Paid time off policies
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Savings accounts
- Tuition reimbursement
- Paid volunteering
- Participation in an employer sponsored 401(k) plan, to save for retirement
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