Note: The job is a remote job and is open to candidates in USA. Solera Holdings, LLC. is a global leader in data and software services focused on transforming the vehicle lifecycle into a connected digital experience. The Key Account Manager will manage strategic relationships with dealer groups, driving retention and uncovering new opportunities across Solera’s automotive solutions.
Responsibilities
- Lead day-to-day customer engagement and retention efforts for assigned dealer groups, partnering with the Key Account Director to manage the full account lifecycle across multiple product lines
- Build deep relationships with operational leaders and power users
- Develop and execute strategic account plans that align with the dealer group's business goals and Solera’s long-term growth objectives
- Own retention goals and net revenue retention (NRR) targets across core product(s)
- Lead adoption and engagement strategies to ensure measurable customer value
- Monitor account health and intervene proactively to reduce risk and avoid churn
- Manage and report on key account performance metrics, including revenue, profitability, and customer lifetime value (CLV)
- Act as the primary point of contact for complex escalations, orchestrating internal teams to deliver timely and effective solutions
- Run strategic business reviews (QBRs) to align on goals, performance, and opportunities
- Surface whitespace and expansion opportunities across all Solera product lines
- Partner closely with Key Account Directors and Solution Consultants to drive upsell conversations (you identify, they close)
- Be the voice of the customer with Product, Support, and Marketing teams
- Participate in product innovation feedback loops and enablement strategy
- Champion customer needs and insights to elevate the full experience
Skills
- 3+ years of experience in Customer Success or Account Management supporting strategic or enterprise accounts, with a proven track record managing high-value, multi-product relationships
- Demonstrated success navigating large organizations, influencing cross-functional stakeholders, and driving executive engagement and customer alignment
- Deep knowledge of the SaaS customer lifecycle, from onboarding and adoption through renewal, expansion, and long-term strategic planning
- Skilled in data storytelling and ROI-based consultation, with the ability to translate performance metrics into meaningful business value for C-level stakeholders
- Proficient in Salesforce, DealerSocket CRM, and other enterprise SaaS platforms, with a proactive, collaborative mindset and the ability to manage a strategic book of business with autonomy and urgency
- Proficiency in MS Office, Outlook, and TEAMS
- Ability to travel up to 50%
- Experience in the automotive industry or with dealership operations, KPIs, and digital transformation trends is strongly preferred
Company Overview