Note: The job is a remote job and is open to candidates in USA. Consilio LLC is seeking a Key Account Lead to own account management strategy, leadership, and execution for a portfolio of premier and strategic accounts. The role focuses on retention, expansion, client satisfaction, executive relationship management, account planning, governance, and cross-functional coordination across Sales, Delivery, and Offerings.
Responsibilities
- Lead strategic account planning and establish clear governance for assigned premier/strategic accounts
- Drive retention, expansion, and client satisfaction across the assigned account portfolio
- Build and maintain executive-level client relationships; influence key stakeholders and decision makers
- Coach and coordinate account management team assignments to ensure coverage, capacity balance, and high-quality execution
- Partner with Sales, Delivery, and Offerings to activate growth plays, accelerate product penetration, and expand relationships
- Represent Account Management in deal reviews and go-to-market (GTM) syncs; provide account context and recommended actions
- Own the governance cadence and content for Account Planning Sessions, QBRs, GTM Syncs, and Deal Reviews
- Identify risks and opportunities within account scope; escalate issues and drive cross-functional resolution as needed
- Maintain visibility into account health (retention, expansion, satisfaction) and translate insights into actionable plans
- Ensure account plans, governance notes, actions, and decisions are documented and communicated to relevant stakeholders
Skills
- Bachelor's degree in Business, Legal, Marketing, Communications, or a related field; equivalent experience considered
- 10–15 years of experience in strategic account management, client leadership, or enterprise delivery
- Experience managing complex accounts and influencing cross-functional execution
- Experience with legal, eDiscovery, or consulting industry training is highly desirable
- Strategic account planning expertise; strong stakeholder influence and negotiation skills
- Coaching and coordination skills to align coverage and execution across a matrixed team
- Executive client engagement and communication skills; ability to represent Account Management in leadership forums
- High organizational discipline and follow-through; comfort operating with defined governance touchpoints (Account Planning Sessions, QBRs, GTM Syncs, Deal Reviews)
- Full-time position – can be remote or onsite in one of Consilio's core locations
- Some travel (up to 30%) be required for internal meetings, client engagement, and other industry or company related events
Benefits
- Full-time position – can be remote or onsite in one of Consilio’s core locations
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