[Remote] Junior Systems Administrator

Note: The job is a remote job and is open to candidates in USA. Radiant Systems Inc is seeking a Helpdesk Specialist / Junior Systems Administrator for a three-month contract supporting its Boston-based team. The role provides remote end-user support, Tier 1 and Tier 2 troubleshooting, hardware provisioning, Microsoft 365 administration, identity and access management, and basic network troubleshooting, with occasional on-site support required.

Responsibilities

• Serve as the primary point of contact for remote and local employees experiencing technical issues (hardware, software, network, and access)
• Diagnose, troubleshoot, and resolve Tier 1 and Tier 2 helpdesk tickets with a high level of customer service and responsiveness
• Provision, image, and ship laptops (Windows/Mac) and peripherals for onboarding employees; coordinate the return of equipment for offboarding
• Handle end-to-end Microsoft 365 (Office 365) setups, including creating user accounts, configuring mailboxes, assigning licenses, and setting up distribution groups/shared mailboxes
• Manage user permissions and access control via Microsoft Entra ID (formerly Azure Active Directory) and/or local Active Directory
• Configure and troubleshoot M365 applications (Teams, SharePoint, OneDrive, Outlook) for end-users
• Assist with basic network troubleshooting (VPN connectivity, Wi-Fi, home internet configurations for remote workers)

Skills

• 2+ years of experience in an IT Helpdesk, Technical Support, or Junior SysAdmin role
• Strong M365 Experience: Proven track record of configuring Office 365 accounts, provisioning mailboxes, and managing basic tenant settings
• Proficient with Active Directory / Microsoft Entra ID user administration
• Strong troubleshooting skills across Windows 10/11 and macOS environments
• Must be physically located within a 30-minute radius of Boston, MA
• Must have a reliable home internet connection and a dedicated quiet workspace
• Experience utilizing MDM tools (e.g., Intune, Jamf) for device deployment is a major plus

Benefits

• Primarily remote work arrangement
• 3-month contract

Company Overview

Radiant Systems, Inc. is a certified Minority Business Enterprise, a Global Consulting company founded in 1995. It was founded in 1995, and is headquartered in New Jersey, Saint Patrick, TTO, with a workforce of 501-1000 employees. Its website is http://radiants.com.

Company H1B Sponsorship

Radiant Systems Inc has a track record of offering H1B sponsorships, with 3 in 2021. Please note that this does not guarantee sponsorship for this specific role.