Note: The job is a remote job and is open to candidates in USA. LearnTastic is seeking a Junior Sales Support Specialist to assist its Sales team with daily administrative and operational activities. The role focuses on maintaining CRM records, organizing leads and follow-ups, preparing sales documents and reports, communicating with customers and prospects, and coordinating information across teams.
Responsibilities
- Provide administrative support to the Sales team
- Update and maintain customer and lead information in the CRM
- Help organize and track sales leads and follow-up activities
- Schedule meetings and appointments for sales representatives
- Prepare basic spreadsheets, reports, and sales-related documents
- Help monitor pending follow-ups and remind sales representatives about upcoming tasks
- Assist with customer and prospect communication through email and other channels
- Support the team with preparing quotations, proposals, presentations, and other documents
- Perform accurate data entry and keep sales records organized
- Help collect and organize sales data and basic performance metrics
- Follow up on simple customer or internal requests and escalate more complex issues to the appropriate team member
- Coordinate basic information between Sales, Customer Support, Finance, and other teams
- Learn and use CRM, sales, and productivity tools
- Perform other administrative and sales support tasks as needed
Skills
- High School Diploma or equivalent
- 2 years of experiencein sales support, administration, customer service, internships, or a similar role
- Good written and verbal English communication skills
- Strong attention to detail and willingness to learn
- Good organizational andtime-managementskills
- Comfortable working with spreadsheets and online tools
- Basic knowledge of Google Workspace or Microsoft Office
- Comfortable learning CRM and sales tools
- Reliable, proactive, and able to follow instructions independently
- Ability to manage several simple tasks and meet deadlines
- Experience working in a high-volume sales or administrative environment
- Experience using CRM or sales management platforms
- Experience preparing sales reports and tracking key performance indicators (KPIs)
- Experience with lead management, order processing, and customer account management
- Experience in an online education, SaaS, technology, or professional services environment is a plus
Benefits
- Remote work
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