Note: The job is a remote job and is open to candidates in USA. Sumsub is the first AI-powered trust infrastructure for compliance operations at scale. They are seeking a Junior Customer Success Manager to build and improve strong connections with customers, manage client relationships, and provide training and support.
Responsibilities
- Managing clients on all levels: technical, business, and product and help them succeed in their goals
- Managing and growing relationship with Key Client (stakeholders)
- Identifying opportunities and potential challenges
- Providing clients with training and webinars
- Introducing clients to the new features and handling new feature releases
- Providing client feedback internally
- Collaborating with Sales, Solution Architects, Partners, Product Management, Legal and Marketing teams as the client’s representative
Skills
- Prior experience as a Customer Success Manager, Account manager, Business Development Manager, Project Manager in crypto, fintech, payments spheres
- Proficiency in Google Sheets / MS Excel
- Strong analytical skills and proactive approach
- Basic understanding of KYC will be a big plus
Benefits
- Remote-first, trust-based culture. Work from the place that works best for you. No mandatory office days, no attendance trackers.
- In some locations, we provide offices or coworking spaces, but the choice is yours.
- True flexibility. You can adjust your working hours when needed, as long as your day stays productive and in sync with the team.
- Performance-based bonus of up to 20% of base salary
- Uncapped upsell and cross-sell bonuses.
- 401(k) Retirement Plan with a 4% company match and immediate vesting
- Company-wide 20 days of vacation
- 10 flexible day-offs for local holidays or personal needs
- 7 sick days
- Winter break from December 24–26 and December 31–January 3
- Extra day off for your birthday
- Comprehensive medical, dental, and vision coverage from day one
- Work that matters (mission-focused impact)
- Clear goals, open feedback and personal development plans
- Learning opportunities and by covering role-specific events, from design conferences to marketing forums
- Team offsites. Trips are fully covered
- Getting you set up. access to the tools and hardware you need to do your work well.
Company Overview