Note: The job is a remote job and is open to candidates in USA. Alkami is the digital sales and service platform provider for U.S. banks and credit unions. The Staff Platform Engineer leads efforts to identify, monitor, and remediate reliability issues in the MANTL platform, while setting technical direction for platform reliability, observability, performance, deployment, and resilience practices. The role also owns reliability risk roadmaps, serves as a senior escalation point, and mentors other Platform Engineers.
Responsibilities
- Lead investigation, troubleshooting, and resolution of the most complex reliability issues within MANTL platform application code, including microservice communication failures and correctness issues that emerge under failure conditions
- Set direction for how the platform identifies and addresses failure modes across its third-party and internal system integrations, establishing resilience strategies suited to each integration's specific behavior
- Own the design and evolution of monitoring, dashboards, and alerting strategy (Datadog preferred) across the platform, ensuring proactive visibility into emerging risks
- Establish standards and lead implementation of distributed tracing across microservices to accelerate root-cause identification organization-wide
- Lead diagnosis and remediation of significant application performance issues, including caching strategy, inefficient code paths, and query performance
- Set direction for platform and application hardening practices, including fault-injection and resilience testing, and drive adoption of defensive design patterns to prevent recurrence
- Own and improve CI/CD build pipeline architecture (GitHub Actions) supporting deployment of the platform
- Guide deployment and troubleshooting of container-native (Kubernetes) workloads as part of resolving complex platform reliability issues
- Define, prioritize, and drive execution of a roadmap of known reliability risks, independent of feature-delivery timelines
- Establish and maintain documentation and runbook standards covering platform reliability issues, root causes, and remediations
- Serve as the senior escalation point for complex platform reliability issues, partnering with Cloud Infrastructure Engineering and application engineering leadership on issues that cross domain boundaries
- Define reliability targets (SLOs/SLIs) for key platform services and advise leadership on reliability risk and tradeoffs
- Provide technical mentorship and guidance to other Platform Engineers
Skills
- 7 to 10 years of experience in software engineering, platform engineering, or a hybrid development/reliability engineering role
- Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent work experience
- Deep proficiency in TypeScript, with significant production experience in a Node.js/TypeScript service environment
- Strong hands-on experience deploying, operating, and troubleshooting containerized workloads in Kubernetes
- Proven experience designing, building, and maintaining CI/CD pipelines, GitHub Actions preferred
- Proven experience designing monitoring, dashboard, and alerting strategy in an APM/observability tool, Datadog preferred
- Deep experience troubleshooting distributed system and microservice communication failures across a variety of integration points and protocols
- Strong experience with distributed tracing tools and practices at scale
- Working familiarity with relational databases, sufficient to diagnose and resolve complex query and schema-level performance issues
- Proven track record resolving significant application performance issues (caching, inefficient code paths, slow queries)
- Experience designing and leading failure-mode testing (fault injection, resilience/chaos-style testing) and driving adoption of defensive patterns such as idempotency, retries, and circuit breakers
- Demonstrated ability to work independently on ambiguous, high-impact reliability problems and to set technical direction for others
- Excellent communication skills, with the ability to present technical root cause, risk, and remediation plans to engineering and non-technical leadership
- Experience mentoring other engineers
- Candidates must be eligible to work in the US for full-time employment
- Experience with message brokers or event-streaming platforms such as Kafka, particularly at scale
- Experience with OpenTelemetry or comparable distributed tracing frameworks at scale
- Experience in a regulated or compliance-driven environment (fintech, banking, or similar)
- Familiarity with infrastructure-as-code tooling (Terraform or similar)
- Experience partnering with infrastructure/SRE teams on issues that cross application and infrastructure boundaries
- Experience influencing engineering roadmap prioritization to secure time for platform stability work
Benefits
- Remote-first environment
- Unlimited paid time off
- 401(k) with employer match
Company Overview