Note: The job is a remote job and is open to candidates in USA. Fortive’s Fluke Health Solutions’ Landauer business provides radiation safety monitoring and occupational health solutions. The Junior Account Manager supports Sales Representatives with post-sale activities, serves as a primary customer support contact, and drives cross-sell and upsell opportunities. The role manages customer orders, renewals, documentation, issue resolution, product communications, and service performance tracking.
Responsibilities
- Log all customer interactions, complaints, and resolutions in MSD with detail and accuracy
- Maintain customer profiles, interaction history, and notes to enable seamless team handoffs
- Ensure all cases/tickets are properly categorized and closed within designated timeframes
- Log all customer interactions, complaints, and resolutions in MSD with detail and accuracy
- Maintain customer profiles, interaction history, and notes to enable seamless team handoffs
- Ensure all cases/tickets are properly categorized and closed within designated timeframes
- Assist with preparation of quotes, proposals, or product literature as requested by sales
- Follow up with customers for missing documents, approvals, or order confirmations
- Help coordinate onboarding materials or training planning for new customers
- Identify recurring service issues or process inefficiencies and report trends to leadership
- Recommend improvements to workflow, communication, or customer touchpoints
- Participate in team huddles or process improvement projects to enhance the customer experience
- Stay informed about updates to product offerings, promotions, pricing, or service changes
- Share relevant products or promotional details with customers when appropriate
- Coordinate with marketing or sales enablement teams to ensure up-to-date collateral is used
- Track personal and team-level metrics related to response times, resolution rates, and satisfaction
- Share insights with the team to continuously improve service delivery and support outcomes
Skills
- Bachelor's degree in Business, Sales, or a related field, or equivalent work experience
- 1+ years of experience in sales, account management, or related roles
- Excellent communication, presentation, and negotiation skills
- Strong organizational skills, with proficiency in CRM software and Microsoft Office Suite
- Experience within healthcare or SaaS industries preferred
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