Note: The job is a remote job and is open to candidates in USA. Daybreak Health is building a digital mental health system for youth through virtual and onsite behavioral health care. The VP, Business Operations will own clinician workforce management, capacity, retention, utilization, credentialing throughput, revenue, and gross margin, while building scalable operational systems and coordinating execution across cross-functional teams.
Responsibilities
- Workforce management. Clinician capacity planning, retention, utilization, and credentialing throughput. This is the core of the job
- Gross margin and unit economics. Translating workforce performance into cost and margin impact, and making the tradeoffs visible
- Performance analytics and root-cause work. Digging into operational and financial data yourself to find where performance is moving, what is driving it, and what to do about it
- Cross-functional performance management. Turning data and forecasts into clear recommendations and priorities for Clinical, Recruiting and Credentialing, Ops, Finance, Product, and GTM, then partnering with the leaders who own execution inside those teams
- Clinical review operations. The workflows, throughput, SLAs, and dependencies that shape program performance, in partnership with Clinical leadership. Clinical judgment and quality stay with Clinical
- Continuous optimization. Finding ways to improve access, utilization, retention, cost efficiency, margin, and scalability inside the program we already run
Skills
- Workforce or capacity planning experience. Forecasting supply and demand, managing a distributed or contract workforce, or scaling a service delivery team. This is the core skill we are hiring for
- Ownership of complex operational programs with direct accountability for measurable outcomes like revenue, gross margin, retention, utilization, or cost
- Strong analytical fluency. You investigate performance on your own, spot trends and root causes, and turn data into action instead of waiting on an analytics team to hand you the insight
- Business and financial acumen. You understand how operational decisions land in revenue, unit economics, and gross margin
- Comfort influencing without authority. Stakeholders will not report to you, and they will not always agree with your timeline
- Self-directed prioritization. You will own a backlog across several workflows and decide what deserves attention when everything feels urgent
- A track record of turning messy, one-off work into documented, repeatable systems
- Real use of AI as an operational tool for analysis, automation, process improvement, and cutting manual work. We want someone who goes looking for these opportunities, not just someone who is comfortable using AI when asked
- Willingness to get hands-on. Digging into dashboards, chasing down individual cases, reconciling conflicting data, building a lightweight fix, or testing a process yourself
- Strong executive communication. You can turn a complicated operational finding into a clear recommendation with the tradeoffs spelled out
- SQL, Google Apps Script, Looker or similar BI tools, workflow automation, or building lightweight internal tools
- Telehealth, behavioral health, K-12, health plan partnerships, or another operationally complex healthcare environment
Benefits
- Generous equity package
- Medical, dental, and vision coverage, with Daybreak covering a significant share of premiums for employees and dependents.
- 401(k)
- Flexible and unlimited time off, company holidays, and quarterly mental health days
- Fully remote work from anywhere in the US
Company Overview