Note: The job is a remote job and is open to candidates in USA. Career Soft Solutions Inc is seeking a Senior IT Systems Analyst to support Epic SER and Provider Records in a healthcare IT environment. The role focuses on provider data management, incident resolution, system configuration and security, integrations, testing, and process improvement.
Responsibilities
- Build, maintain, and troubleshoot Epic SER/Provider Records and related provider data
- Work with Login Blueprints and SER Blueprints to support provider record configuration and maintenance
- Manage provider information related to ePrescribing/Surescripts, External Directories, Care Teams, and Record Merges
- Triage, investigate, and resolve incidents and service requests during business hours
- Analyze complex provider data issues and determine appropriate solutions with minimal supervision
- Communicate effectively with technical teams, business users, and other stakeholders regarding system issues and resolutions
- Perform requirements gathering, documentation, testing, change control, and implementation activities
- Support Epic Security, including User/SER record integration and Provider Maintenance Security
- Work with external and referring provider records, including addresses and organization records
- Collaborate on interfaces and integrations, including exposure to Epic Bridges
- Apply master data management principles involving source-of-truth ownership, provider/identity matching, duplicate management, data synchronization, and data governance
- Use Clarity/SQL for analysis and troubleshooting when required
- Contribute to process improvements, standards, tools, templates, and methodologies
- Participate in project planning, risk identification, issue resolution, quality assurance, and change management
- Facilitate communication between business stakeholders, technical teams, and IT leadership
- Support department initiatives involving automation and emerging AI tools where applicable
- Maintain accurate technical documentation and ensure adherence to established IT processes and controls
Skills
- W2 Candidates only
- Epic SER, Provider Records, Epic Provider Administration, SER Blueprints, Login Blueprints, Epic Security, Provider Maintenance Security, Care Teams, ePrescribing, Surescripts, External Directories, Record Merges
- AI Automation
- Clarity, SQL, Epic Bridges, Interfaces, Integrations, ServiceNow, Data Management, Provider Identity Matching
- Incident Management, Problem Resolution, Requirements Gathering, Documentation, Change Control, Testing, Stakeholder Management, Communication, Facilitation, Conflict Resolution, Project Management, Continuous Improvement
- Epic Provider Administration Badge – REQUIRED / NO EXCEPTIONS
- Advanced expertise in Epic SER and Provider Records
- Strong hands-on experience managing provider records, troubleshooting complex provider data issues, resolving incidents, and working closely with technical and business stakeholders
- A highly independent professional who can manage multiple priorities, analyze complex system and data issues, support change and testing activities, and contribute to continuous improvement of provider data processes
- Epic Security Certification – Strongly Desired
Benefits
- Fully remote
Company Overview
Company H1B Sponsorship