Note: The job is a remote job and is open to candidates in USA. Oktana is a company that helps businesses prepare for AI through project delivery and staff augmentation. In this role, you will drive growth by managing a portfolio of customers, focusing on retention and revenue growth while collaborating with various teams to ensure successful project delivery.
Responsibilities
- Focus on customer retention, nurturing and growth to provide long-term services
- Meet with customers regularly to measure account health, discover customer business challenges and identify growth opportunities
- Contribute to a pipeline that leads to YoY revenue growth across our portfolio of accounts
- Help prepare us for account review meetings
- Provide support in creation of SOWs, Change Orders and other administrative tasks
- Collaborate with internal teams to ensure smooth project resourcing, kick-off and delivery
- Partner closely with Resourcing to ensure projects are staffed appropriately and with smooth transitions
- Understand customer needs and competitive landscape to collaborate with Sales, Marketing and Training to adapt strategies to reach new markets and expand existing market share
- Collaborate with Marketing to provide customer references and collect CSAT survey responses
Skills
- 3+ years of experience in account management within nearshore staff augmentation or IT services environments
- Ability to develop and improve account management processes, including tracking and analyzing performance metrics
- Ability to quickly understand technical concepts and communicate effectively with both technical and non-technical audiences
- Familiarity with Salesforce products and nearshore staff augmentation services
- Ability to thrive in a fast-paced environment, managing both day-to-day operations and high-level revenue metrics
- Strong ability to build relationships with both business and technical stakeholders
- A proactive mindset and willingness to continuously learn and adapt
- Experience working in startup environment
- Experience with project management principles
Benefits
- 100% remote position with possibility of some customer-facing travel
Company Overview