Note: The job is a remote job and is open to candidates in USA. Eon is a market leader in patient management and is pioneering the use of Artificial Intelligence in healthcare. They are seeking a highly motivated Customer Success Manager who will be responsible for managing strategic client relationships, ensuring program utilization, and driving engagement with program outcomes.
Responsibilities
- Serve as the primary point of contact for a portfolio of clients, ensuring high adoption, satisfaction, and measurable outcomes
- Build and maintain strong relationships with key client stakeholders, including end-users and administrators
- Monitor client health using engagement and usage metrics; proactively identify risks and opportunities
- Lead regular client meetings to review goals, performance, and success metrics; prepare agendas and coordinate across internal teams
- Deliver ongoing education to drive product adoption
- Understand and track contract terms, program scope, and client-specific goals. Act as the voice of the customer internally, collaborating with product, sales, and implementation teams to drive continuous improvement
- Support client retention and growth by driving satisfaction, advocacy, and expansion opportunities
Skills
- Bachelor's degree preferred, or equivalent combination of education and relevant experience
- 3+ years in customer success, account management, or client-facing roles within healthcare; experience with digital health vendors or providers strongly preferred
- Data-driven mindset with a track record of using metrics to improve client outcomes and engagement
- Comfortable engaging with clinical stakeholders and understanding clinical workflows
- Strong organizational and prioritization skills in a fast-paced, evolving environment
- Effective communicator and collaborator with strong interpersonal skills
- Self-motivated, resourceful, and able to work independently as well as part of a team
- Proficient in standard business software (e.g., Google Suite)
- Passion for helping others and a creative, solutions-oriented approach to challenges
Benefits
- Health insurance
- Referral bonuses
- Flexible vacation time
- Paid Maternity and Paternity leave
- Professional development and career growth opportunities
- Awesome team members
Company Overview