Note: The job is a remote job and is open to candidates in USA. Sentinel Technologies is a leading US IT services and solutions provider delivering security, communications, systems and networks, software applications, cloud, and managed services. The IT Security Engineer supports, administers, troubleshoots, and repairs security-focused technologies, manages customer requests and tickets within SLAs, performs security product health checks, and assists with escalated security engagements.
Responsibilities
- The Sentinel IT Security Engineer will be responsible for supporting, administering, troubleshooting, repairing, and escalating customer issues across a wide line of technologies all with a security focus
- The IT Security Engineer will need excellent written and verbal communication skills to tactfully assist customers to ensure that requested moves, adds, and changes are performed with security as the prevailing measure to protect the client computer systems, networks, and data
- IT Security Engineers are expected to stay up to date on the latest security intelligence, including hackers' methodologies, to properly implement system and application changes
- The IT Security Engineer will manage requests assigned to the team/personal queue within the established Service Level Agreement (SLA)
- Efficient ticket management is expected
- The IT Security Engineer may also be expected to perform system/platform health checks for various security products as needed
- The IT Security Engineer may be required to assist with escalated security engagements on an as needed basis
- The IT Security Engineer is a customer-facing technical resource responsible for troubleshooting, reporting, and communicating with both technical and non-technical stakeholders
- Staying current on IT security trends, vulnerabilities, and news
- Researching security enhancements and best practices
- Recommending security enhancements and services
Skills
- Excellent written and verbal communication skills
- Experience working with and supporting at least three of the following security technologies: Cisco Security Products (CSE, Umbrella, Secure Network Analytics, DUO), Various EDR Platforms (Cylance, CrowdStrike, Defender, SentinelOne), Tenable Products (IO, SC, Lumin), Horizon 3 Node Zero, Email Security Products (Proofpoint, Mimecast, Cisco Secure Email), Darktrace
- Understanding of network protocols and traffic flow in an enterprise environment
- Ability to perform security whitelisting of false-positives and evaluating security requests for change across multiple security platforms
- Knowledge of Domain Name System (DNS) technologies and how they are secured
- Strong verbal, written, presentation, and report-writing skills
- Staying current on IT security trends, vulnerabilities, and news
- Researching security enhancements and best practices
- Recommending security enhancements and services
- Must be able to meet and uphold CJIS requirements
- Legally authorized to work in the US without sponsorship
- Must demonstrate a 'can-do' attitude
- Experience with Virtualization Technologies (VMware, Hyper-V)
- Basic knowledge of Linux
- Microsoft SC-500 certification
Benefits
- Remote work within the United States, with occasional travel to Downers Grove, IL required as needed
- Medical insurance
- Dental insurance
- Vision insurance
- 401K
- 529 plan
- Life insurance
- Income Protection Short and Long-Term Disability
- Medical and Child/Elder Care
- Flexible Spending Account Plans
- Family Planning Benefits
- Financial Education
- Identity Theft Protection and Assistance
- Legal Services
- Employee Assistance Program
- Two weeks’ vacation
- Additional paid time-off for Personal and Sick
- Certification and hands-on training
- Employee discount for product services and entertainment
Company Overview