Note: The job is a remote job and is open to candidates in USA. NTT DATA is a global innovator of business and technology services, seeking an experienced IT Project Manager to lead the modernization of the BPG Lead Management MarTech ecosystem. The role involves overseeing the transformation of lead management processes by implementing an automated and integrated framework using various technologies.
Responsibilities
- Lead end-to-end planning, execution, monitoring, and delivery of the MarTech modernization program
- Develop and maintain detailed project plans, milestones, schedules, resource plans, budgets, and risk registers
- Drive Agile project delivery, sprint planning, backlog prioritization, release planning, and execution
- Manage project scope, timelines, dependencies, issues, risks, and change requests
- Partner with Marketing, Sales Operations, Digital Technology, Data, and Integration teams to ensure successful solution delivery
- Coordinate implementation activities across Salesforce, MuleSoft, Adobe Experience Platform (AEP), Oracle Eloqua, and related enterprise applications
- Facilitate business requirement gathering, solution reviews, testing, deployment planning, and production readiness
- Oversee delivery of capabilities including: Lead capture and ingestion, Lead validation and enrichment, Lead scoring and qualification, Automated lead routing, Lead nurturing workflows, Third-party lead intake standardization and automation, Customer journey visibility and campaign attribution, Source attribution and campaign metadata integration, Reporting, dashboards, analytics, and KPI tracking, SLA monitoring and workflow audit capabilities, Data quality governance and operational controls
- Conduct project governance meetings, steering committee reviews, and executive status reporting
- Provide proactive communication on project health, milestones, risks, issues, and mitigation plans
- Collaborate with technical architects, development teams, QA, business stakeholders, and vendors
- Ensure alignment with organizational project management standards and governance processes
- Manage project budgets, forecasts, and expense tracking
- Allocate and monitor project resources using Planview
- Track project financials, actuals, and resource utilization
- Coordinate vendor and cross-functional team deliverables
Skills
- Bachelor's degree in Information Technology, Computer Science, Engineering, Business, or a related field
- 8–12+ years of overall IT experience with at least 5 years leading enterprise technology projects
- 8+ years of proven experience managing Agile software delivery programs
- 5+ years of strong experience delivering enterprise integration and digital transformation initiatives
- 3 to 5 years of hands-on experience managing projects involving Salesforce
- 3 to 5 years of hands-on experience managing projects involving MuleSoft
- 3 to 5 years of hands-on experience managing projects involving Adobe Experience Platform (AEP)
- 3 to 5 years of hands-on experience managing projects involving Oracle Eloqua
- 1 to 3 years of strong knowledge of lead management, CRM, and marketing automation processes
- 1 to 3 years of experience with project governance, RAID management, dependency tracking, and executive reporting
- Experience with Planview for resource allocation and expense accounting
- Excellent stakeholder management, communication, and leadership skills
- 3 to 5 years of experience with enterprise MarTech ecosystems and customer engagement platforms
- Knowledge of CRM integrations, API-based architectures, and middleware solutions
- Experience in marketing operations, lead lifecycle management, and customer journey analytics
- Familiarity with reporting platforms and business intelligence solutions
- PMP, PRINCE2, Certified Scrum Master (CSM), PMI-ACP, or SAFe certifications are preferred
- Experience working in large, global, cross-functional enterprise environments
Benefits
- Participation in medical, dental, and vision insurance
- Flexible spending or health savings account
- AD&D insurance
- Employee assistance
- Participation in a 401k program
- Additional voluntary or legally-required benefits
Company Overview
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