Note: The job is a remote job and is open to candidates in USA. Guidehouse is a consulting firm specializing in cloud and software solutions. The ServiceNow Services Consultant will lead the delivery of ServiceNow implementations, drive business development, and mentor junior team members while ensuring high-quality execution of engagements.
Responsibilities
- Lead and ensure the successful delivery of ServiceNow implementation and support engagements
- As a ServiceNow Subject Matter Expert with deep experience in the core ServiceNow Platform are such as ITSM, IRM/eGRC, HRSD etc
- Drive business development in the sector, including:
- Supporting the execution of the segment strategy
- Evangelizing ServiceNow platform solutions internally across Defense & Security segments to promote awareness of use cases and client opportunities, and
- Supporting pre-sales activities inclusive of leading sales calls and proposal development and client presentations
- Support the practice leadership team to develop Sales strategies for growing the practice
- Coordinate recruiting efforts to build a team and support growth in sales and high quality, repeatable engagements
- Be accountable for ensuring the overall delivery execution quality of ServiceNow platform engagements in the segment providing oversight and governance
- Mentor more junior team members in ServiceNow platform best practices and business analysis, project management
- Drive revenue of all ServiceNow solution offerings across businesses
- Build and develop relationship / partnership with segment teams, aligning on sales pursuits, resource capacity and capabilities, and awareness across the industries
- Build and develop relationships with ServiceNow Account leads in the D&S segment and support managing joint sales pursuits
- Support to develop thought leadership content and marketing material
- Maintain awareness of industry best practices and business levers for offerings keeping pace with ServiceNow product evolution within the sector
Skills
- Minimum of SEVEN (7) years of professional experience
- Minimum of FIVE (5) years of experience with ServiceNow Applications is required, including leading large Client implementation and support engagements
- US Citizenship is contractually required for this role
- Ability to commute to client or corporate offices up to 3 days per week
- Must be able to OBTAIN and MAINTAIN a Federal or DoD 'SECRET' security clearance; candidates must obtain an approved adjudication of clearance prior to onboarding with Guidehouse
- Deep technical understanding of ServiceNow Platform - Expertise with multiple solution areas
- Active ServiceNow certifications or ability to achieve relevant certifications upon hire
- Expert business development skills as well as managing relationships with both clients and internal stakeholders
- Business operations and/or strategic planning experience
- Demonstrable skills of managing multiple clients
- Exceptional communication and presentation skills
- Bachelor's degree required
- Experience with Project Management and Agile Scrum or SAFe delivery standards
- Active Secret Clearance is preferred
- Project Management Professional (PMP) Certified
- Agile Scrum or SAFe Agile certified
- Prior experience building a ServiceNow practice area or delivery team preferred
- Customer-oriented and great at building client relationships
- Preferred candidate local to the Washington DC area or willing to relocate
Benefits
- Medical, Rx, Dental & Vision Insurance
- Personal and Family Sick Time & Company Paid Holidays
- Parental Leave and Adoption Assistance
- 401(k) Retirement Plan
- Basic Life & Supplemental Life
- Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
- Short-Term & Long-Term Disability
- Student Loan PayDown
- Tuition Reimbursement, Personal Development & Learning Opportunities
- Skills Development & Certifications
- Employee Referral Program
- Corporate Sponsored Events & Community Outreach
- Emergency Back-Up Childcare Program
- Mobility Stipend
Company Overview