Note: The job is a remote job and is open to candidates in USA. TechTorch is a technology consulting company delivering AI-powered solutions for sophisticated clients. The company is seeking an IT Operations & Infrastructure Manager to lead its internal technology environment, overseeing infrastructure, identity and access management, endpoint security, employee support, business systems, automation, and compliance. The role reports to the COO and combines hands-on operations with strategic technology leadership.
Responsibilities
- Serve as TechTorch's senior internal IT leader, responsible for the overall health, reliability, and scalability of our internal technology environment
- Own the administration, configuration, and continuous improvement of our core technology platforms, including Microsoft 365, Entra ID (Azure AD), Intune, Rippling, and other business-critical systems
- Develop and maintain technology standards, system documentation, and operational procedures that enable the business to scale efficiently
- Evaluate our existing technology stack and proactively advise and recommend improvements that increase security, reliability, and operational effectiveness
- Lead the implementation of new technology platforms, upgrades, and internal IT initiatives from planning through execution
- Own identity and access management across the organization, including user provisioning, deprovisioning, role-based access control, licensing, and permissions
- Design, implement, and continuously improve Conditional Access policies, least-privilege access models, and privileged identity management (PIM) practices
- Partner with leadership to mature TechTorch's security posture by advancing identity security, endpoint protection, and Zero Trust principles appropriate for a remote-first organization of employees and contractors
- Administer endpoint management and security controls across Windows, macOS, and mobile devices using Intune, MDM platforms, and endpoint protection solutions
- Monitor the health and security of the technology environment, proactively identifying risks and implementing practical improvements before they become business issues
- Serve as the primary point of contact for employee technology support, delivering responsive Tier 1 and Tier 2 support across our global workforce
- Partner with HR to ensure a seamless technology experience throughout the employee lifecycle, including account provisioning, device readiness, access management, and offboarding
- Troubleshoot hardware, software, networking, SaaS applications, and identity-related issues while focusing on long-term solutions rather than temporary fixes
- Create documentation, self-service resources, and standardized processes that improve employee experience and reduce recurring support requests
- Partner with the COO and business leaders to administer and optimize internal technology solutions that improve how the business operates
- Lead the operational execution of technology initiatives, coordinating with vendors and internal stakeholders to ensure successful deployment and usage of software
- Support business teams with system administration, integrations, user management, and process improvements across internal platforms
- Provide operational support for technology vendors by coordinating technical activities, implementations, and issue resolution while business owners maintain the strategic vendor relationship
- Identify opportunities to leverage automation and AI to eliminate manual work, improve internal workflows, and increase operational efficiency across the organization
- Own the operational execution of TechTorch's IT compliance program, supporting SOC-2 and ISO-27001 and future security initiatives through control implementation, documentation, evidence collection, and ongoing system administration
- Maintain technology policies, asset inventories, access reviews, and system documentation required to support audits and internal governance
- Coordinate security awareness and training initiatives, periodic access reviews, and other operational activities that strengthen our compliance posture
- Support incident response activities, root cause analysis, and continuous improvement of our operational and security practices
Skills
- • 7+ years of progressive experience in IT operations, systems administration, or internal IT leadership
- • Demonstrated experience administering Microsoft 365, including Exchange Online, Teams, SharePoint, Intune, and Entra ID (Azure AD)
- • Strong experience designing and managing identity and access management (IAM), including role-based access control, Conditional Access, and least-privilege administration
- • Experience implementing or administering Privileged Identity Management (PIM) and modern identity security best practices
- • Experience supporting or implementing Zero Trust principles within a cloud-first environment
- • Hands-on experience managing Windows, macOS, and mobile devices through enterprise MDM platforms such as Intune, Rippling, Jamf, Kandji, or equivalent
- • Experience supporting security and compliance initiatives, including SOC 2, ISO 27001, NIST, or similar frameworks
- • Strong troubleshooting skills across Microsoft 365, SaaS platforms, networking, endpoint management, identity, and user support
- • Experience leading technology implementations and managing projects from planning through execution
- • Excellent communication skills with the ability to translate technical concepts for non-technical stakeholders
- • Demonstrated ability to work independently, prioritize competing initiatives, and thrive in a fast-paced, high-growth environment
- • Experience serving as the primary or senior IT resource within a startup, consulting firm, or other high-growth organization
- • Experience with Rippling, Vanta, SentinelOne, Microsoft Defender, or similar modern cloud-first technology platforms
- • Experience leveraging AI tools and automation to improve IT operations, streamline workflows, and eliminate repetitive work
- • Experience administering business systems and SaaS integrations
- • Familiarity with PowerShell, Microsoft Power Automate, Zapier, Make, or other automation platforms
- • Experience supporting globally distributed teams across multiple countries and time zones
- • Relevant certifications such as Microsoft Certified: Enterprise Administrator Expert, Azure Administrator Associate, Microsoft Identity and Access Administrator, CompTIA Security+, CISSP, or equivalent
Benefits
- High ownership and trust. We hire smart people and give them room to operate. You'll have autonomy.
- Remote-first flexibility. Work where you are most productive.
- A competitive, performance-driven bonus
- Health coverage
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