[Remote] Operations Support Analyst (Excel)

Note: The job is a remote job and is open to candidates in USA. Infosoft, Inc. is seeking an Operations Support Analyst to support its commercial organization. The role maintains sales systems, reporting, dashboards, and data integrity while supporting onboarding, system administration, cross-functional operations, troubleshooting, and process improvements.

Responsibilities

• Set up new hires across multiple business systems and ensure appropriate system access
• Manage account alignment and maintain sales roster files
• Support Salesforce approval processes and user administration
• Maintain sales reports , dashboards , and key performance metrics
• Ensure data integrity across sales systems and reporting tools
• Prepare standard and ad hoc reports for Sales leadership
• Resolve case corrections and troubleshoot sales system-related issues
• Manage and follow up on CET support tickets
• Support month-end activities and partner with Finance on no-charge requests
• Track IT development projects and provide project status updates
• Update SM3 funnel presentation on a bi-weekly basis
• Identify process improvement opportunities and recommend operational enhancements
• Provide end-user support and training for sales tools and systems
• Collaborate with Sales, Finance, IT, and cross-functional stakeholders to support business operations

Skills

• Bachelor's degree in business, Finance, Analytics, Information Systems, or a related field, or equivalent experience in lieu of a degree, with 3 years of previous analytical experience including spreadsheets , database management systems, and word processing
• Experience supporting Sales Operations , Commercial Operations, or Business Operations
• Advanced Microsoft Excel skills
• Experience with Salesforce CRM
• Strong analytical and problem-solving skills
• Experience creating reports and dashboards
• Excellent organizational and communication skills
• Ability to manage multiple priorities in a fast-paced environment
• Experience working cross-functionally with Sales, Finance, and IT
• Salesforce, Microsoft Excel, Power BI, Tableau, ServiceNow, Jira, SAP, Oracle (or similar ERP/CRM/reporting tools)

Benefits

• Remote work

Company Overview

Infosoft is an HR services company focused on recruiting talent and building teams throughout the US market. It was founded in 1995, and is headquartered in Gilroy, California, USA, with a workforce of 201-500 employees. Its website is http://www.infosoft-inc.com.

Company H1B Sponsorship

Infosoft, Inc. has a track record of offering H1B sponsorships, with 8 in 2026, 17 in 2025, 37 in 2024, 10 in 2023, 14 in 2022, 19 in 2021, 23 in 2020. Please note that this does not guarantee sponsorship for this specific role.