Note: The job is a remote job and is open to candidates in USA. MetaRouter helps organizations collect data in a first-party context and compliantly route it to third-party tools and partners while improving data privacy, security, and website performance. The Strategic Growth Manager will serve as a trusted advisor and day-to-day contact for major enterprise clients, guiding them through first-party and server-side data environments. The role owns account retention and expansion, identifies new use cases, advises on data privacy and marketing technology, and translates enterprise needs into product feedback.
Responsibilities
- Function as the day-to-day contact for major enterprises, building trust and rapport while identifying areas of opportunity, highlighting best practices, and maintaining useful documentation
- Act as a subject matter expert on the intersection of data privacy and marketing technology for enterprise-scale organizations
- Own the long-term health and growth of our highest-value accounts, ensuring churn is mitigated through constant value delivery
- Distill the sophisticated needs of global enterprises into clear, actionable feedback for the MetaRouter Product and Engineering teams
- Set the standard for "Enterprise Excellence" for the rest of the CS team, documenting best practices for managing massive, high-compliance accounts
Skills
- 10+ years of professional experience in a high-touch Client Strategy, Management Consulting, or Enterprise Customer Success roles
- High-Stakes Communication: Exceptional ability to command a room, whether presenting to executives or whiteboarding a technical flow with an Engineering lead
- Strategic Empathy: The ability to understand the internal pressures and "politics" of a Fortune 500 company and help your champions win internally
- Excellent written and verbal communication skills
- General understanding of Analytics and Reporting use cases, especially for eCommerce websites
- General understanding of Internet Technologies, specifically concerning web and marketing apps
- Experience with Tag Management platforms is preferred
- Experience working with software teams is preferred
- Ability to read and understand at a high level: YAML, JSON, Javascript, and Lua preferred
Benefits
- Health/Dental/Vision/Insurance
- 401(k)
- Unlimited Vacation Policy
Company Overview