Note: The job is a remote job and is open to candidates in USA. Legrand is a global specialist in electrical and digital building infrastructures. The IT Operations Domain Director leads the operational performance, service quality, financial management, governance, and continuous improvement of infrastructure services across LNCA. The role manages service providers, coordinates major infrastructure programs, ensures cybersecurity and Group IT standards compliance, and aligns IT services with regional business priorities.
Responsibilities
- Serve as the primary Infrastructure partner for LNCA business leaders, aligning service roadmaps, investments, and operational capabilities with business priorities
- Lead and coordinate Service Delivery Managers (manager of a specific sector like network) to ensure consistent service delivery, operational governance and alignment with regional business priorities
- Accountable for the performance, governance, financial efficiency and evolution of Infrastructure services delivered across LNCA
- Ensure regional infrastructure services align with Group standards, security requirements, and operating models while driving stakeholder adoption and compliance
- Manage service providers, managed services contracts, and local vendors
- Define and monitor KPIs, SLAs, customer satisfaction, and service improvement plans
- Ensure proper execution of Incident, Problem, Change, Asset, and Capacity Management processes
- Act as escalation manager for critical incidents affecting the region
- Support regional business units and site leadership teams by aligning IT services with business priorities
- Coordinate major infrastructure programs impacting the Americas region, including Cloud Transformation, Modern Workplace, Cybersecurity remediation, Network modernization, and operational efficiency initiatives
- Ensure compliance with Group standards, cybersecurity policies, audit requirements, and regulatory obligations
- Improve operational efficiency through process simplification, automation, and productivity initiatives
- Develop team capabilities and increase operational maturity across the region
Skills
- Bachelor of Science in information technology, computer science, engineering, business administration or equivalent experience
- 10+ years of experience in IT service delivery or operational management
- Strong background in vendor and contract management
- Expertise in budgeting, capacity planning and service governance
- Familiarity with ITIL and cross-functional service integration
- Experience operating within complex technology ecosystems including enterprise ITSM platforms, infrastructure monitoring tools, budgeting and contract management systems, Microsoft 365 and cloud platforms such as Azure
- Strong knowledge of cybersecurity frameworks (NIST, CIS Controls) and risk management principles
- Leverage operational metrics, KPIs, financial indicators, and service analytics to support data-driven prioritization and continuous improvement
- Knowledge of IT governance, compliance frameworks, and enterprise operating models
- Leadership and Team Empowerment: ability to motivate and develop geographically distributed teams, leading by influence and trust
- Cross-Functional Communication: excellent interpersonal skills to navigate technical, operational and business layers, and synthesize complex information for different audiences
- Ability to manage expectations of stakeholders including senior leadership, business representatives and external vendors across regions
- Cultural Intelligence: comfortable operating in a multicultural, multi-time-zone environment
- Change Enablement drives continuous improvement, transformation initiatives, automation, agile ways of working and cloud shifts
- Maintain composure during critical incidents, assesses risks and makes timely decisions with incomplete data
- Customer-Value Orientation: strong focus on service excellence and measurable value for internal customers
- Strong stakeholder management skills with experience partnering across business, IT, vendor, and audit functions
- Strong verbal and written communication skills in English; additional languages are an asset
Benefits
- Comprehensive medical, dental, and vision coverage
- High employer 401K match
- Paid time off (PTO) and holiday pay
- Short-term and long-term disability benefit plans
- Above-benchmark paid maternity and parental leave
- Bonus opportunities in accordance with the Company’s incentive plans
- Paid time off to volunteer
- Active/growing Employee Resource Group network
- Remote work arrangement
Company Overview