Note: The job is a remote job and is open to candidates in USA. Randolph-Brooks Federal Credit Union is seeking an experienced and talented IT Network Operations Center Administrator to join its IT Network Operations Center team. The role supports batch processing, file transfer monitoring, alert and outage triage, repair coordination, issue escalation, basic scripting, and after-hours Service Desk activities.
Responsibilities
- Ensures timely execution of batch jobs and performs basic level troubleshooting on issues that arise
- Monitors the file transfer processes, escalate errors seen, and helps ensure file integrity
- Monitors and provides initial triage for RBFCU monitoring alerts and outage notifications with close supervision
- Provide basic level support for updating the RBFCU Monitoring systems
- Assists in the coordination of repair by providing escalation, and documenting timelines and major updates with an emphasis on customer service and ensures each issue has accurate tracking from problem reporting to resolution
- Report and escalate downed circuits to providers for trouble resolution on all RBFCU circuits
- Coordinate the dispatch to remote locations or the RBFCU data centers
- Provide initial review and triage for all Network and Telecom trouble tickets
- Run basic scripts provided from the database team, and other groups. Escalate script failures to the appropriate teams
- Perform Service Desk support tasks after hours
- All other duties as assigned (note: essential functions and responsibilities may change or new ones may be assigned at any time with or without notice)
Skills
- All applicants must reside within the state of Texas and have the capability of performing all of the work from their home in Texas
- To successfully work from home, employees must have access to a minimum internet connection as noted by RBFCU
- Must have a reliable home internet provider and the ability to hard wire a connection directly to modem (Ethernet cable provided)
- Must be able to provide a workspaces at home that is safe, suitable for work, and within a distraction free environment
- High School Diploma or GED
- Less than one year of job-related experience
- Knowledge of data center and computer operations, networking, and disaster recovery program management
- Basic operating system administration skills as it applies to managed systems and monitoring applications
- Knowledge of a monitoring system
- Knowledge of file transfers using FTP, SSH, and HTTPS protocols with the ability to troubleshoot from Server OS/Application Platform
- Knowledge of security certificates for SFTP, FTPS, and HTTPS protocols, including data encryption/decryption, example PGP
- Knowledge of working from the command prompt
- CompTIA Network+ or CompTIA Security+
- ITIL Foundation (a plus)
- Associate's degree of specific IT certifications
Benefits
- Hybrid schedule (remote/onsite) after a period of training (time frame may vary)
- Ethernet cable provided for the home internet connection
Company Overview
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