[Remote] IT Engineer, US

Note: The job is a remote job and is open to candidates in USA. Ema is building an agentic AI platform that transforms enterprise productivity through its Universal AI Employee. The IT Engineer will own corporate IT end to end across identity, devices, SaaS, and compliance, while automating recurring work and supporting employees, Finance, and HR.

Responsibilities

• Treat every recurring task as an automation candidate, building workflows with Python, Bash, APIs, Okta Workflows and AI coding tools
• Own the joiner, mover and leaver lifecycle with People Ops via Rippling → Okta → SCIM, moving it from tickets to policy-driven automation, including access reviews
• Administer Okta, Google Workspace, Slack and Atlassian; configure SSO (SAML/OIDC), SCIM and MFA across all apps
• Manage the Mac fleet in Kandji: enrollment, automated OS patching, encryption baselines and continuous drift detection
• Maintain SaaS inventory and usage programmatically, and reclaim unused licenses automatically
• Generate evidence for SOC 2, ISO 27001 and AI governance frameworks continuously, as a byproduct of automated operations
• Maintain runbooks, a knowledge base and an integration registry; provide Tier 1/2 support within defined SLAs
• Be the go-to for Finance and HR on tool access, licensing, renewals and billing

Skills

• A strong instinct to eliminate repetitive work, with hands-on use of AI coding tools
• 2–4 years in IT systems, endpoint or identity engineering
• Hands-on Okta (or similar IdP) and Google Workspace administration
• Working knowledge of SSO, SAML, OIDC and SCIM
• Mac endpoint management experience (Kandji or similar)
• Python or Bash scripting, with at least one shipped automation you can walk us through
• Strong troubleshooting across identity, SaaS and networking
• Precise documentation, clear written communication and sound judgment on security and compliance risk
• Okta Workflows or an iPaaS (Workato, Tines, Zapier)
• SOC 2 / ISO 27001 experience
• AWS/GCP admin or Terraform
• Okta or Kandji certifications

Benefits

• Remote work in the United States
• Certain roles may be eligible for variable compensation, equity, and benefits.
• A clear path into security engineering

Company Overview

Ema is an artificial intelligence software company that develops AI agents for automating enterprise workflows. It was founded in 2023, and is headquartered in Mountain View, California, USA, with a workforce of 51-200 employees. Its website is https://www.ema.co.

Company H1B Sponsorship

Ema has a track record of offering H1B sponsorships, with 2 in 2025, 1 in 2023, 1 in 2022, 1 in 2021. Please note that this does not guarantee sponsorship for this specific role.