Note: The job is a remote job and is open to candidates in USA. Dice is hiring an IT E-Commerce Retail Project Manager to lead complex technology initiatives supporting e-commerce, digital commerce, and modern retail operations. The role manages projects from initiation through implementation and stabilization, coordinating cross-functional teams, enterprise integrations, vendors, testing, governance, risks, budgets, and executive stakeholders. The position requires strong IT project management experience and expertise in e-commerce and retail technology ecosystems.
Responsibilities
- Lead multiple concurrent IT and e-commerce projects from initiation through implementation and post-production stabilization
- Develop and maintain comprehensive project plans, schedules, milestones, dependencies, resource plans, and budgets
- Define project scope, objectives, deliverables, success criteria, and acceptance criteria
- Manage project priorities and coordinate cross-functional teams to ensure successful delivery
- Track project progress against approved baselines and communicate status to stakeholders and executive leadership
- Identify project risks, issues, dependencies, and constraints and develop appropriate mitigation and remediation plans
- Manage project change requests, scope changes, timelines, and impacts to cost and resources
- Drive project recovery and turnaround activities when projects are delayed or experiencing delivery challenges
- Ensure appropriate project governance, documentation, approvals, and controls are maintained throughout the project lifecycle
- Manage technology projects supporting e-commerce and digital retail platforms
- Lead initiatives involving: + E-commerce websites and mobile applications + Digital customer experience + Product catalog and merchandising + Shopping cart and checkout + Pricing and promotions + Search and personalization + Customer accounts and loyalty + Payment processing + Order management + Inventory availability + Shipping and fulfillment + Buy Online, Pick Up In Store (BOPIS) + Curbside and store fulfillment + Returns and refunds + Customer service integrations
- Coordinate integration between e-commerce platforms and enterprise systems such as ERP, POS, OMS, WMS, CRM, PIM, payment gateways, tax systems, and third-party applications
- Partner with digital product teams to deliver enhancements that improve conversion, customer experience, operational efficiency, and revenue
- Support omnichannel retail initiatives connecting digital and physical store experiences
- Work closely with application development, architecture, infrastructure, cybersecurity, data, QA, DevOps, and support teams
- Coordinate API, middleware, batch, data, and system integration activities
- Ensure technical dependencies are identified and incorporated into project schedules
- Coordinate environments, releases, testing, deployments, and production readiness
- Ensure technical teams have clear requirements, priorities, timelines, and dependencies
- Partner with enterprise architects and technical leads to ensure solutions align with enterprise standards
- Manage projects using Agile, Scrum, Waterfall, or hybrid delivery methodologies
- Facilitate project ceremonies including sprint planning, backlog refinement, stand-ups, demonstrations, retrospectives, and release planning as appropriate
- Work with Product Owners and Business Analysts to prioritize requirements and manage product backlogs
- Establish project KPIs and delivery metrics
- Monitor velocity, burn-down/burn-up metrics, milestones, defects, risks, and dependencies
- Ensure business and technical teams remain aligned throughout delivery
- Serve as the primary project contact for business and technology stakeholders
- Translate business objectives into actionable technology delivery plans
- Facilitate communication between business teams, IT teams, vendors, and third-party partners
- Manage expectations across multiple stakeholder groups
- Conduct executive-level status meetings and provide concise reporting on project health
- Escalate critical risks and decisions requiring leadership intervention
- Build strong relationships with merchandising, marketing, operations, finance, supply chain, store operations, digital, and IT leadership
- Manage third-party technology vendors, consultants, system integrators, and service providers
- Coordinate vendor deliverables, schedules, dependencies, and contractual obligations
- Review vendor project plans, status reports, risks, and deliverables
- Ensure vendor performance meets project expectations and organizational standards
- Coordinate issue resolution and escalation with external partners
- Lead planning and coordination of system integration testing, user acceptance testing, performance testing, security testing, and regression testing
- Establish test schedules, entry/exit criteria, defect management processes, and implementation readiness requirements
- Coordinate business and IT resources during UAT
- Develop and maintain implementation, deployment, cutover, and rollback plans
- Coordinate go-live activities and post-production support
- Lead project stabilization and transition to production support teams
- Establish and maintain project RAID logs
- Proactively identify technical, operational, financial, resource, vendor, and business risks
- Develop mitigation and contingency plans
- Manage cross-project dependencies and critical path activities
- Drive timely resolution of project issues
- Escalate unresolved issues appropriately
Skills
- * Bachelor''s degree in Information Technology, Computer Science, Business, Engineering, or a related discipline
- * **7+ years of IT project management experience**, preferably within retail, e-commerce, digital commerce, or consumer-facing organizations
- * Demonstrated experience managing complex technology projects involving multiple business and technical teams
- * Strong understanding of e-commerce and retail technology ecosystems
- * Experience managing projects from requirements through implementation and production stabilization
- * Strong experience with project planning, budgeting, resource management, risk management, issue management, and executive reporting
- * Experience working with Agile, Scrum, Waterfall, or hybrid methodologies
- * Strong understanding of SDLC and software development processes
- * Excellent communication, presentation, negotiation, and stakeholder management skills
- * Demonstrated ability to manage multiple priorities in a fast-paced environment
- * PMP, PMI-ACP, Scrum Master, SAFe, or similar certification
- * Experience with large-scale retail or enterprise e-commerce implementations
- * Experience with platforms such as Shopify, Salesforce Commerce Cloud, Adobe Commerce/Magento, SAP Commerce, Oracle Commerce, or similar platforms
- * Experience with OMS, POS, ERP, WMS, CRM, PIM, payment, tax, and fulfillment systems
- * Experience with API and enterprise integration projects
- * Experience with cloud platforms such as AWS, Azure, or Google Cloud
- * Experience with CI/CD, DevOps, automated testing, and modern software delivery practices
- * Experience working with offshore/onshore development and QA teams
- * Experience with retail stores, omnichannel commerce, and store technology
- The candidate should have a working knowledge of several of the following:
- * E-Commerce platforms
- * Digital commerce
- * Retail POS
- * Order Management Systems (OMS)
- * ERP
- * Warehouse Management Systems (WMS)
- * Product Information Management (PIM)
- * Customer Relationship Management (CRM)
- * Payment gateways and payment processing
- * Inventory management
- * Pricing and promotions
- * APIs and system integrations
- * Microservices
- * Cloud technologies
- * Data integrations
- * Cybersecurity
- * DevOps and CI/CD
- * QA and test automation
- * Mobile applications
- * Web technologies
- * Analytics and reporting
- * Experience with one or more of the following is preferred:
- * Jira
- * Confluence
- * Microsoft Project
- * Azure DevOps
- * Smartsheet
- * Monday.com
- * ServiceNow
- * Power BI
- * SharePoint
Benefits
- Remote work arrangement (Location: REMOTE)
Company Overview
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