Note: The job is a remote job and is open to candidates in USA. Dice is presenting a remote contract opportunity for an IT Workforce Management Project Manager. The role leads complex enterprise workforce-management technology initiatives across retail, HR, payroll, operations, finance, IT, and vendor teams, from requirements through implementation and stabilization. The position is responsible for project delivery, integrations, testing, change management, vendor coordination, risk management, and workforce analytics.
Responsibilities
- Lead multiple concurrent IT Workforce Management projects from initiation through implementation and post-production stabilization
- Develop and maintain detailed project plans, schedules, milestones, dependencies, resource plans, budgets, and implementation roadmaps
- Define project scope, objectives, deliverables, success criteria, and acceptance criteria
- Manage project execution across business, IT, HR, payroll, operations, finance, and vendor teams
- Track project performance against approved timelines, budgets, scope, and quality expectations
- Establish project governance, status reporting, steering committees, and executive communications
- Manage project risks, issues, assumptions, dependencies, and decisions
- Lead project recovery and turnaround activities when projects experience delays, resource constraints, scope issues, or technical challenges
- Manage change requests and assess their impact on scope, cost, schedule, resources, and business operations
- Manage integrations between Workforce Management platforms and enterprise systems
- Coordinate interfaces with:
- Coordinate API, file-based, batch, middleware, and real-time integrations
- Identify upstream and downstream system dependencies
- Ensure employee, organizational, location, job, schedule, time, and payroll data flows accurately between systems
- Work with technical teams to define integration requirements, data mappings, interfaces, and testing requirements
- Partner with HR, Payroll, Store Operations, Field Operations, Finance, and business leadership to understand workforce management requirements
- Facilitate requirements workshops and process-mapping sessions
- Document current-state and future-state workforce processes
- Identify process gaps, inefficiencies, and opportunities for automation
- Translate business requirements into actionable technology requirements
- Work with Business Analysts, Product Owners, and technical teams to prioritize requirements
- Ensure business requirements are traceable through design, development, testing, and implementation
- Manage projects using Agile, Scrum, Waterfall, or hybrid methodologies
- Establish appropriate delivery methodology based on project complexity and organizational requirements
- Facilitate sprint planning, backlog refinement, demonstrations, retrospectives, and release planning where applicable
- Maintain project backlogs, milestones, dependencies, and delivery commitments
- Track project KPIs, velocity, defects, risks, and overall project health
- Ensure project teams remain aligned with business priorities and implementation objectives
- Develop and manage comprehensive testing strategies for Workforce Management implementations
- Coordinate:
- Coordinate business users and technical teams during UAT
- Establish defect-management processes and resolution priorities
- Develop cutover, deployment, communication, training, and rollback plans
- Lead go-live activities and post-production stabilization
- Ensure successful transition to application support and operational teams
- Partner with business and organizational change teams to drive adoption of new workforce technologies
- Develop stakeholder communication and change-management strategies
- Coordinate training requirements for managers, employees, HR, payroll, and operations teams
- Identify organizational impacts associated with new workforce processes and technology
- Monitor adoption and identify areas requiring additional training or process improvement
- Support business readiness assessments prior to implementation
- Manage Workforce Management software vendors, system integrators, consultants, and technology partners
- Coordinate vendor project plans, deliverables, milestones, resources, and dependencies
- Monitor vendor performance against contractual and project expectations
- Review vendor status reports and implementation deliverables
- Manage vendor risks, issues, escalations, and remediation plans
- Coordinate third-party integrations and external dependencies
- Maintain comprehensive RAID logs
- Proactively identify project risks related to technology, integrations, data, payroll, operations, compliance, resources, vendors, and business readiness
- Develop mitigation and contingency plans
- Manage cross-functional and cross-project dependencies
- Escalate critical risks and decisions to appropriate leadership
- Ensure project issues are actively owned and driven to resolution
- Coordinate workforce management reporting and analytics requirements
- Partner with data and reporting teams to establish appropriate workforce KPIs
- Ensure data quality and reporting accuracy throughout implementation
Skills
- **Bachelor''s degree in Information Technology, Computer Science, Business, Human Resources, Engineering, or a related discipline.**
- **Demonstrated experience managing complex, cross-functional technology projects.**
- **Strong understanding of Workforce Management processes and technology.**
- **Experience managing projects from requirements through implementation and production stabilization.**
- **Strong knowledge of SDLC and enterprise application implementation processes.**
- **Experience with Agile, Scrum, Waterfall, or hybrid methodologies.**
- **Strong project planning, risk management, issue management, budgeting, and resource management skills.**
- **Excellent communication and executive stakeholder-management capabilities.**
- **Workforce Management expertise**
- **IT project leadership**
- **Retail technology**
- **Cross-functional leadership**
- **Project recovery and turnaround**
- **Business process improvement**
- **Stakeholder management**
- **Vendor management**
- **Risk and issue management**
- **Change management**
- **Requirements management**
- **Data and integration management**
- **Executive communication**
- **Problem solving**
- **Negotiation**
- **Decision making**
- **Strong organizational skills**
- **7+ years of IT project management experience, preferably in retail, workforce management, HR technology, payroll, or enterprise systems.**
- **Experience with Workforce Management platforms such as:**
- **UKG / Kronos**
- **Workday**
- **Oracle HCM**
- **SAP SuccessFactors**
- **Dayforce**
- **ADP**
- **NICE**
- **Legion**
- **Verint**
- **Or equivalent enterprise WFM platforms**
- **Experience with retail workforce management implementations.**
- **Experience with HRIS and payroll integrations.**
- **Experience with timekeeping and time-clock implementations.**
- **PMP, PMI-ACP, Scrum Master, SAFe, or similar certification.**
- **Experience managing large enterprise implementations.**
- **Experience working with offshore/onshore technology teams.**
- **Experience managing third-party system integrators and software vendors.**
- **Working knowledge of several of the following:**
- **Workforce Management platforms**
- **HRIS**
- **Payroll systems**
- **Time & Attendance**
- **Employee scheduling**
- **Labor forecasting**
- **Labor optimization**
- **APIs**
- **Middleware**
- **Enterprise integrations**
- **Cloud applications**
- **Data warehouses**
- **Business intelligence**
- **Mobile applications**
- **Identity and access management**
- **Cybersecurity**
- **Database concepts**
- **QA and test automation**
- **DevOps and CI/CD**
- **Experience with one or more of the following:**
- **Jira**
- **Confluence**
- **Microsoft Project**
- **Azure DevOps**
- **Smartsheet**
- **ServiceNow**
- **SharePoint**
- **Microsoft Teams**
- **Power BI**
Benefits
- Remote work arrangement
- Contract, Third Party employment
Company Overview
Company H1B Sponsorship