Note: The job is a remote job and is open to candidates in USA. Farmers Union Insurance is seeking an IT Business Support Analyst who will act as a liaison between business stakeholders and technical teams. The role involves identifying end-user business requirements, supporting project design and development, and ensuring the functionality of new projects within the insurance domain.
Responsibilities
- Project leader supporting business needs
- Pull, Distribute, and assist in analyzing company and industry data as requested by stakeholders
- Lead the design and development of reporting tools within all business functions
- Assist with vendor integration to support internal customers
- Assist in the development of training materials
- Participate in system test reviews, development design reviews, usability studies, status meetings and walkthroughs
- End-to-end delivery of requirements throughout the life cycle of the project in alignment with the business needs and strategies
- Must be able to develop an understanding of the company's testing methods and equipment and the related data and reporting requirements
- Look at metrics and results from the use of systems to see if they are acceptable from a corporate standpoint
- Triage and resolve incoming help desk tickets related to our Policy Administration System
- Coordinate issues logged in the ticketing systems with our stakeholders and vendors
- Other duties as assigned
Skills
- Proficient in Microsoft Office and SQL
- Organized and detail oriented, able to work well under deadlines in a changing environment and perform multiple tasks effectively and concurrently
- Problem analysis and problem resolution at both a strategic and functional level
- Strong technology, analytical and communication skills
- Results oriented; strong ability to execute large initiative with multiple stakeholders
- Detail oriented, analytical and inquisitive
- Clear written and verbal communications
- Extremely organized with strong time-management skills
- Prefer a bachelor's degree in business, information technology, or computer science
- Prefer 3+ years experience in an IT focused environment
- Prefer 3+ years' experience in Property & Casualty (P&C) Insurance industry
- Prefer holder of an insurance designation
Benefits
- This position is available for in office or remote placement.
Company Overview