Note: The job is a remote job and is open to candidates in USA. UnitedHealth Group is a global organization that delivers care aided by technology to help millions live healthier lives. The Account Manager, Client Service - Remote plays a key role in supporting Senior Account Managers by delivering exceptional client service and ensuring operational excellence. This role involves collaborating with internal teams to resolve client needs and maintain strong relationships while contributing to the organization's growth and success.
Responsibilities
- Partner cross-functionally to identify, escalate, and resolve issues impacting clients, members, and Optum Financial
- Support day-to-day operations within the Payer Strategy & Management team to drive efficiency, accountability, and service excellence
- Analyze data and performance reports to identify trends, provide insights, and make recommendations aligned with client strategic objectives
- Track and manage open items to ensure timely resolution and clear communication with stakeholders
- Identify potential risks and proactively communicate concerns to support effective client relationship management
- Develop and maintain documentation, job aids, and process resources to support knowledge sharing and operational consistency
- Contribute to continuous improvement initiatives that enhance client experience and team effectiveness
Skills
- 2+ years of Account Management experience
- Experience in healthcare (Medicare and Medicaid), financial services, or a related field; equivalent coursework or experience will also be considered
- Ability to travel up to 10% - 15% when required
- Proven commitment to continuous learning, professional development, and process improvement
- Proven detail-oriented with solid analytical capabilities
- Proven collaborative team player who is also self-motivated and capable of working independently
- Demonstrated solid written and verbal communication skills with the ability to engage effectively across all levels of an organization
- Demonstrated ownership, accountability, and follow-through
- Demonstrated solid critical thinking, problem-solving, and decision-making skills
- Demonstrated ability to navigate ambiguity and adapt in a fast-paced environment
- Demonstrated effective time management and prioritization skills, with the ability to manage competing demands
Benefits
- Comprehensive benefits package
- Incentive and recognition programs
- Equity stock purchase
- 401k contribution (all benefits are subject to eligibility requirements)
- You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.
- All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy
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