Note: The job is a remote job and is open to candidates in USA. KellyMitchell Group is an employee-owned IT staffing and project solutions company serving organizations nationwide. The IT Business Analyst will support a utility provider’s Billing Modernization initiative involving Oracle CC&B, Oracle C2M, and meter-to-cash processes by analyzing business processes, defining requirements, and supporting functional solutions, testing, quality reviews, compliance activities, and workstream leadership.
Responsibilities
- Analyze complex end-to-end billing and meter-to-cash business processes and translate needs into detailed functional and technical requirements
- Review and refine previously developed requirements, identify gaps, and document changes needed for the Billing Modernization program
- Analyze Oracle CC&B and C2M functionality to support current-state and future-state business processes
- Partner with business stakeholders, technical teams, and vendor implementers to develop and validate functional solutions
- Create and review business requirements, functional specifications, design documents, and technical specifications
- Support requirements across areas such as customer, credit, billing, payments, and rates
- Provide project support including testing, quality reviews, compliance activities, and potential workstream leadership
Skills
- • 4+ years of highly relevant Oracle CC&B/C2M experience
- • Strong experience with Oracle CC&B and/or Oracle C2M
- • Business analysis and requirements-gathering experience within complex IT environments
- • Experience translating business processes into detailed functional and technical requirements
- • Strong understanding of Oracle utility systems and underlying system functionality
- • Experience supporting large-scale system implementations or modernization programs
- • Strong stakeholder communication and cross-functional collaboration skills
- • Approximately 4+ years of highly relevant Oracle CC&B/C2M experience
- • Strong analytical and process-oriented mindset
- • Ability to work independently on complex initiatives
- • Strong communication and stakeholder-management skills
- • Collaborative approach across business, technical, and vendor teams
- • Ability to identify gaps, ask the right questions, and drive requirements to the appropriate level of detail
- • Location must be included at the top of the resume
- • Prior utility industry experience
- • Meter-to-cash process knowledge
- • Billing and rates experience
- • Experience partnering with System Integrators
- • Experience leading complex requirements or workstreams
- • CBAP, CCBA, or CC&B Specialist certification
- • Local candidates are preferred, though strong non-local candidates may be considered
- • Local candidates are preferred; strong non-local candidates may be considered with travel as needed
Benefits
- Primarily remote work arrangement with occasional onsite workshops in Oakland, Stockton, and San Ramon
- Medical, Dental, & Vision Insurance Plans
- Employee-Owned Profit Sharing (ESOP)
- 401K offered
- Unlimited potential for growth
Company Overview