Note: The job is a remote job and is open to candidates in USA. Purdue Information Technology supports the university’s technology and security operations. The Associate Identity Security Analyst is an entry-level role providing tier 2 support, resolving incidents, fulfilling service requests, managing access rights across enterprise systems, and supporting audits and identity and access management initiatives.
Responsibilities
- Providing tier 2 support and focusing on incident resolution and fulfilling service requests for over 50,000 students and approximately 20,000 faculty and staff across three campuses
- Using an IT Service Management (ITSM) tool to prioritize, complete, and reassign work requests while using various communication methods to ensure a high level of customer service
- Managing access rights across enterprise systems and applications, including Active Directory, O365, Entra ID/Azure, course and content management systems, and enterprise resource planning systems in collaboration with senior level analysts
- Collaborating with project teams and conducting less complex and smaller audits to ensure the security of the environment
- Creating and removing accounts, authentication, and implementing access controls in a highly complex and dynamic environment
Skills
- Bachelor's degree required: Computer Technology, Computer Science, Computer Programming or related IT field preferred
- In lieu of degree, consideration will be given to an equivalent combination of related education and required experience (associate's degree + 4 years of experience; HS/HSE + 6 years of experience)
- Minimum one (1) year of experience in customer service and IT troubleshooting, configuration management, or IT security
- Familiarity with ITSM systems like Service Now or TeamDynamix is required
- Skilled in managing accounts and groups in Active Directory and other LDAP directories
- Possesses a solid understanding of permission and access management along with the associated tools
- Exhibits strong listening, interpersonal, written, and verbal communication skills
- Demonstrates the ability to communicate effectively with both technical and non-technical audiences
- Skilled in analytical thinking, problem-solving, critical thinking, decision-making, and customer service
- Highly self-motivated and proactive in approach
- Capable of prioritizing and executing tasks efficiently while under pressure
- Willingness to develop an understanding of the Purdue IT environment/architecture through experience and communicate with other departments to resolve issues as neede
- Purdue University will not sponsor employment authorization for this position
- Experience with identity management, including authoritative sources, identity attributes, access control models, and provisioning and deprovisioning
- Bachelor's degree required: Computer Technology, Computer Science, Computer Programming or related IT field preferred
Benefits
- Defined contribution retirement plan, subject to a waiting period
- Medical insurance
- Dental insurance
- Vision insurance
- Generous paid time off package for sick and vacation days
- Remote work arrangement
Company Overview