Note: The job is a remote job and is open to candidates in USA. Consumers Energy is hiring a UX Design Intern or Co-Op to improve customer experiences across its digital channels, with an emphasis on accessible, mobile-first design. The role supports user research, design workflows, usability evaluation, and the development and governance of reusable design system components.
Responsibilities
- Translate customer insights, business goals, analytics, and technical requirements into intuitive user experiences
- Leverage AI-powered design, research, and content workflows to accelerate discovery, design exploration, documentation, and design system management
- Create user flows, journey maps, wireframes, prototypes, and high-fidelity designs using Figma
- Partner with developers, content strategists, product teams, and researchers to bring experiences from concept to implementation
- Conduct and support usability testing, customer interviews, and research synthesis activities
- Analyze customer feedback, behavioral data, and usability findings to identify opportunities for improvement
- Contribute to the evolution and governance of the Consumers Energy Design System
- Create, document, and maintain reusable design system components, patterns, and standards
- Evaluate and recommend opportunities to improve team efficiency through AI-assisted UX practices and emerging design technologies
- Advocate for customer needs throughout the research, design, and development process
Skills
- This position is not eligible for immigration sponsorship, e.g., H-1B, TN, etc. Please do not apply if you will need immigration sponsorship for a work visa now or in the future, including sponsorship for H-1B, TN, etc., now or in the future. We are unable to hire individuals with CPT, OPT, or STEM OPT for this position as the position is not eligible for participation in the H-1B lottery program and is not eligible for current or future immigration sponsorship for a work**visa
- Currently pursuing a Bachelor's or Master's degree in User Experience Design, Human-Computer Interaction, Product Design, Human Factors, Information Science, Psychology, Graphic Design, or a related field
- Minimum GPA requirement for this internship or co-op position is 3.0
- Portfolio demonstrating your design process, problem-solving approach, design rationale, and measurable impact
- Experience using Figma for wireframing, prototyping, component creation, and design system management
- Familiarity with design systems, reusable component libraries, accessibility standards, responsive design, and mobile-first UX practices
- Experience leveraging AI-powered tools and workflows to support UX design, research, content creation, documentation, design system maintenance, or process optimization
- Strong customer-focused mindset with the ability to translate research, analytics, and feedback into actionable design improvements
- Demonstrated ability to collaborate effectively with designers, developers, content strategists, researchers, and business stakeholders
- Proven initiative, curiosity, and ability to work independently while managing multiple priorities in a fast-paced environment
- Experience planning, conducting, supporting, or synthesizing user research is preferred
- Examples of contributing to design systems, leading projects or initiatives, or independently learning and applying new tools, technologies, or processes are highly valued
- Junior or senior undergraduate standing; master's students are also eligible
Benefits
- Hybrid (virtual/onsite) position with required onsite days on Monday, Tuesday and Thursday; may be assigned to any Consumers Energy Service Center located throughout Michigan's lower Peninsula.
- Relocation package is available for those that qualify.
- A culture that supports career development, growth, and stability.
- An inclusive culture that makes our diverse team of co-workers feel valued, supported, and empowered every day.
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