Note: The job is a remote job and is open to candidates in USA. Aegon is seeking an Intermediate Desktop Support Analyst to provide third-level incident and problem management support for its business units and employees. The role focuses on Citrix infrastructure, desktop application management, infrastructure monitoring, troubleshooting, software deployment, and collaboration with internal and external support teams.
Responsibilities
- Perform troubleshooting, incident, and problem management to meet service level objectives
- Perform monitoring tasks to pro-actively review and maintain the desktop infrastructure, and where possible, develop automation tasks to improve organizational efficiencies
- Troubleshoot complex application, integration management, and desktop issues associated with packaging and deployments for both the physical and virtual desktop environments
- Installation & Configuration of complex desktop and server software components with minimal instruction
- Work with first/second level teams, 3rd party, and vendor support teams, to resolve complex issues with limited instruction
Skills
- • Ability to communicate in an understandable, polite manner, both written and verbal
- • Strong Incident and problem management skills
- • Understanding of virtualization solutions such as AppV, VMware, XenApp and XenDesktop
- • Understanding of firewalls and firewall rules
- • Working knowledge of project management concepts; able to manage subsets of project task
- • Must show initiative in completing work with limited supervision
- • Must be able to manage priorities and workload appropriately
- • Ability to handle ambiguity in assigned work
- • Proven ability to work across teams in high stress situations
- • This position will have expert knowledge of multiple hardware and/or software components with two or more years of experience supporting distributed systems
- Applicants must possess legal authorization to work for our company in the U.S. without the need for immigration, sponsorship or otherwise serving as an employer of record for immigration employment purposes
- • Understanding of SQL for reporting, VBScripting and Powershell
- • Experience with Microsoft SCCM
- • Citrix knowledge
- • Understanding of documentation standards
- • Related certifications (ITIL, MCP, MCSE, Citrix ,etc.) are preferred
Benefits
- Hybrid office working environment
- Typically eligible for an Annual Bonus based on the Company Bonus Plan/Individual Performance and at the Company’s discretion.
Company Overview