Note: The job is a remote job and is open to candidates in USA. Jerry is an insurtech company helping customers manage insurance and other aspects of car and home ownership through its app. The Insurtech Sales Advocate supports customers by answering inbound calls, identifying appropriate insurance coverage, processing service requests, solving coverage barriers, and providing product feedback.
Responsibilities
- Taking great care of our customers. Our team members don't just answer the question asked — they catch the thing the customer didn't know to ask about. A coverage gap. A discount they qualify for. A renewal about to spike
- Answering inbound calls from customers shopping auto, home, motorcycle, and other policies, and from policyholders who need something changed
- Getting deep on the product. With a large panel of insurance companies to work from, knowing which one fits which customer is the craft of this job. Our app evolves constantly too, and knowing it inside out makes you the person customers trust to navigate it
- Problem solving to remove barriers between a customer and the right coverage
- Processing service requests — vehicles, drivers, lienholders, policy documents
- Making the product better. Tell us what you're hearing. The feedback loop here is short enough that you'll see your suggestions ship
Skills
- Genuinely friendly and positive attitude and willingness to work as a team
- Strong work ethic
- Strong problem solving skills
- Strong communication skills
- Jerry.ai is only able to hire full-time hourly employees who currently reside in AZ, FL, GA, NV, NY, NC, TN, TX, UT, or VA
- Prior work experience in customer service, sales, or hospitality is a plus, but not required
Benefits
- Uncapped commissions
- Medical, dental, and vision insurance
- 401(k) match
- Paid vacation time
- Equity (stock options)
- Flexible scheduling: a 5-day, 8-hour or a 4-day, 10-hour work week
- Fully remote
- Work equipment provided
- Jerry pays for your P&C insurance license if you don’t have one yet
- Paid parental leave
- Wellness benefits
Company Overview