Note: The job is a remote job and is open to candidates in USA. Russell Tobin is seeking licensed insurance professionals for the role of Customer Service Representative to provide exceptional support to customers regarding voluntary benefits in a fully remote call center environment. The position involves handling inbound calls, assisting with benefit-related questions, and ensuring compliance with insurance regulations while delivering high-quality customer service.
Responsibilities
- Handle inbound customer calls regarding voluntary benefits
- Assist customers with benefit-related questions and policy information
- Explain coverage options while maintaining compliance with insurance regulations
- Navigate multiple computer systems while providing efficient support
- Deliver professional, empathetic, and solution-focused customer service
- Meet quality, productivity, attendance, and customer satisfaction goals
- Obtain additional required state insurance licenses after hire
Skills
- Active Health & Life Insurance licenses in Florida and California (required before interview)
- High school diploma required (Bachelor's degree is a plus)
- Strong communication, problem-solving, and multitasking skills
- Comfortable learning and navigating multiple computer systems
- Professional, dependable, and customer-focused attitude
- Willingness to obtain additional required state insurance licenses after hire (licensing costs are the candidate's responsibility)
- Previous experience with voluntary benefits preferred
- Customer service or insurance call center experience preferred
Benefits
- Medical, dental, and vision coverage
- Supplemental insurance (accident, critical illness, and hospital indemnity)
- 401(k) retirement savings plan
- Life and disability insurance
- Employee Assistance Program (EAP)
- Legal support services
- Auto, home, and pet insurance options
- Employee discounts with preferred vendors
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