Note: The job is a remote job and is open to candidates in USA. Joyce University is a mission-driven institution focused on transforming healthcare education. The Instructional Technologist will support faculty, staff, and students with instructional technologies, troubleshoot learning-system issues, partner on technology integration, and help prepare courses and systems for each academic term.
Responsibilities
- Serve as a go-to resource and first point of support for instructional technology questions and requests
- Provide friendly, responsive support to faculty, staff, and students using learning systems and instructional technologies
- Partner with academic leaders and the Learning Design team to integrate technology effectively into courses and curriculum
- Troubleshoot instructional technology issues, determine appropriate solutions, and coordinate with our IT partner or other teams when additional support is needed
- Help evaluate and recommend technology tools and resources that enhance teaching, learning, and the overall user experience
- Create and maintain practical technology guides and resources that help faculty, staff, and students confidently use learning systems and tools
- Support course and learning-system preparation, including migration activities and ensuring course shells are ready for faculty and students at the start of each term
- Assist the Learning Design team with projects, requests, and initiatives during peak periods
- Help verify that instructional technologies and related integrations are accurate, functional, and aligned with program and University needs
- Stay curious and current with emerging instructional technology trends, tools, and best practices
- Participate in team meetings, University events, and assigned committees
- Contribute to a culture of collaboration, continuous improvement, and exceptional service
- Other duties as assigned
Skills
- Associate degree required
- 2–3 years of relevant experience in instructional technology, educational technology, academic technology, administrative support, or a related field
- Familiarity with learning management systems and instructional technology tools
- Strong troubleshooting and problem-solving skills with the ability to break down complex issues into practical solutions
- Clear, approachable communication skills and the ability to work effectively with a wide range of audiences
- Strong organization and follow-through, especially when managing multiple requests and competing priorities
- A service mindset and genuine interest in helping others succeed
- Curiosity and willingness to learn new technologies and adapt as systems and needs evolve
- Ability to work independently while also collaborating closely with faculty, academic leaders, Learning Design, IT, and other University partners
- Bachelor's degree preferred
- Experience supporting technology users in an educational or higher education environment preferred
- Experience with Campus Nexus and Microsoft Outlook/calendar management preferred
Benefits
- Remote or Draper, UT Campus
- Self-directed PTO
- Paid holidays
- Medical, dental, and vision coverage
- Employer-paid short- and long-term disability
- 401(k) with employer match
- Professional development opportunities
- Continuing education opportunities
- A mission-driven environment focused on transforming healthcare education
- A collaborative culture where your ideas, expertise, and contributions matter
Company Overview