Note: The job is a remote job and is open to candidates in USA. UKG is hiring an Install Base Account Executive to sell into healthcare accounts with 75–500 employees. The role focuses on growing existing accounts through upselling and cross-selling, developing sales campaigns and proposals, and maintaining customer relationships and satisfaction.
Responsibilities
- Establish and maintain positive relationships with customers through regular online face-to-face interactions
- Proactively research and develop expertise in the customer’s industry to advise and support customers on best practices and service expansion
- Develop and maintain a "greenspace" heatmap and run strategic sales campaigns to drive pipeline and bookings in assigned accounts
- Identify sales opportunities and develop proposals for HCM and Payroll solutions aligned with customer needs
- Maintain a thorough understanding of our products and capabilities, incorporating technical advances in presentations to end users
- Develop and maintain Annual Account Plans and Relationship Maps for each assigned account in collaboration with internal stakeholders
- Build strong relationships with business decision-makers across accounts by leveraging sales management teams, executive sponsors, and in-person meetings
- Ensure positive customer experiences through existing relationships and conduct at least one annual business review covering adoption, support, and roadmap content
- Increase customer engagement by driving attendance at events and collaborating with Field Marketing and Customer Marketing teams
- Monitor account health, identify risks, and collaborate on Save Plans with appropriate teams to improve customer satisfaction
- Maintain accurate account contacts and sentiment in Salesforce, including a rolling 4-quarter pipeline, and engage with marketing-qualified leads within 24 hours
Skills
- 2+ years of successful experience in account management, sales, customer success, ERM, or a related field, with a demonstrated ability to meet or exceed sales quotas
- 1+ years of experience in customer relations and/or business-to-business sales experience selling products and/or providing service to a broad customer/prospect base
- Minimum of 1 year of experience in the technology/software industries
Company Overview