Note: The job is a remote job and is open to candidates in USA. The confidential company sells hot tubs and swim spas through dealers, distributors, and customers. The Inside Sales Support Specialist supports sales through inbound and outbound activities, quoting, lead follow-up, product guidance, CRM management, dealer support, reporting, and cross-functional coordination.
Responsibilities
- Serve as a primary point of contact for dealers regarding product availability, pricing, promotions, and order support
- Respond to inbound requests and proactively follow up on open quotes, leads, and sales opportunities
- Provide SKU and configuration guidance based on customer needs, installation considerations, and product compatibility
- Assist in onboarding new dealers by outlining processes, product lines, and brand differentiators
- Create and manage quotes, pricing sheets, and special program details within CRM/ERP systems
- Maintain accurate pipeline visibility and data hygiene (notes, follow-up dates, opportunity stages, etc.)
- Track and communicate order status, lead times, and delivery coordination with Operations
- Provide input on sales forecasts and territory performance as part of planning cycles
- Maintain strong working knowledge of hot tubs, swim spas, accessories, features, and competitive positioning
- Communicate product updates, launch details, promotional programs, and SKU changes to dealers
- Support Sales Leadership with sales collateral, presentations, and product information as needed
- Gather field intelligence and share feedback with Product, Marketing, and Customer Care teams
- Partner with Operations/Supply Chain on inventory, lead times, and delivery scheduling
- Collaborate with Marketing to align programs, promotions, and dealer communications
- Coordinate with Customer Service/Technical Support to ensure seamless after-sales support
- Relay product, feature, and market feedback to Product/Engineering for continuous improvement
- Prepare weekly/monthly sales activity reports, pipeline summaries, and performance dashboards
- Analyze data to identify dealer trends, growth opportunities, and potential risks
- Recommend process enhancements to improve dealer experience and sales efficiency
- Maintain compliance with pricing structures, discount programs, and sales policies
Skills
- • Collaboration and Teamwork – Works effectively across functions and levels to achieve shared goals. Promotes trust, open communication, and mutual respect, leveraging diverse perspectives to drive stronger outcomes
- • Communicates Effectively – Attentively listens to others; Adjusts to fit the audience and the message; Provides timely and helpful information to others across the organization
- • Continuous Improvement – Actively seeks opportunities to enhance processes, performance, and results. Demonstrates curiosity, adaptability, and a commitment to innovation, ensuring practices evolve to meet changing business needs
- • Customer Focus – Gains insight into customer needs; Identifies opportunities that benefit the customer; Builds and delivers solutions that meet customer expectations; Establishes and maintains effective customer relationships
- • Product and Market Knowledge – Maintains deep understanding of company products, competitive positioning, and market trends. Uses this knowledge to guide sales strategy, strengthen customer relationships, and support informed business decisions
- • Resourceful – Orchestrates multiple activities simultaneously to accomplish a goal; Gets the most out of limited resources
- Education: Bachelor's degree in Business, Marketing, Education, or a related field required
- Experience: 3+ years of Inside Sales, Account Management, or Sales Support experience in a B2B or dealer/distribution environment
- Experience with durable goods, consumer products, or technical product lines
- Strong product aptitude and comfort learning technical features/specifications
- Proficiency in CRM and ERP tools (Salesforce, HubSpot, NetSuite, Infor, SAP, etc.)
- Excellent communication, negotiation, and relationship management skills
- Ability to thrive in a fast-paced manufacturing or distribution setting
- Computer Skills: Proficient knowledge of Microsoft Office
- Experience in the hot tub, swim spa, backyard living, pool, or patio furniture industry
- Experience working with independent dealers or retail networks
Company Overview